Generate instant responses in Dispatch with AI
Swiftask integrates with Dispatch to assist your agents. The AI analyzes incoming requests and proposes instant, accurate, and personalized responses.
Result:
Drastically improve your processing time while maintaining impeccable service quality.
AI Agents
dispatch
Connector dispatch · Secure OAuth 2.0
Ticket overload slows down your support teams
Facing a constant influx of requests on Dispatch, your agents struggle to maintain fast response times. Information retrieval, repetitive writing, and priority management create bottlenecks that harm customer satisfaction.
Main negative impacts:
Excessive response times
The delay between receiving the ticket and the first response increases, directly impacting the CSAT score.
Agent burnout
Repeating standardized writing tasks drains your teams and reduces their motivation.
Inconsistent responses
Without assistance, each agent writes in their own way, creating an uneven customer experience.
Swiftask acts as an AI copilot within Dispatch. It instantly suggests responses based on your knowledge base, allowing your agents to validate and send the solution in a single click.
BEFORE / AFTER
What changes with Swiftask
Manual workflow in Dispatch
The agent receives a ticket, reads the request, searches the documentation, writes the response, checks for typos, then sends. This process takes several minutes per ticket.
Efficiency boosted by Swiftask
The ticket arrives in Dispatch. Swiftask analyzes the context and instantly drafts a relevant response. The agent validates the suggestion and responds in seconds.
Setting up your Dispatch AI copilot
1
STEP 1 : Connect Swiftask to Dispatch
Pair your Dispatch instance with Swiftask via our secure native connector.
2
STEP 2 : Index your knowledge
Import your FAQs, documentation, and ticket history to train your agent on your standards.
3
STEP 3 : Configure triggers
Define the types of tickets for which the AI should propose an automatic response.
4
STEP 4 : Supervise and validate
Your agents receive suggestions in real-time and maintain full control over sending.
Key AI features for Dispatch
The agent analyzes the tone, intent, and customer history to propose an adapted response.
- Target connector: The agent performs the right actions in dispatch based on event context.
- Automated actions: Contextual response suggestions, automatic summary of long exchanges, automatic urgency detection, real-time multilingual translation.
- Native governance: All suggestions are based on your internal documents to ensure maximum accuracy.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-dispatch@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose Swiftask for Dispatch
Massive response time reduction
Divide the time required to process a standard request by 3.
Consistent quality
Ensure a professional and consistent response with every interaction.
Focus on complex cases
Your agents are freed from simple tasks to handle high-value problems.
Scalability without hiring
Handle volume spikes without compromising your responsiveness.
Continuous learning
The AI improves as your agents validate or correct the suggestions.
Privacy and control
Swiftask applies enterprise-grade security standards for your dispatch automations.
- Data isolation: Your data remains private and is not used to train public models.
- Human validation: The AI never responds alone; it assists the agent who has the final say.
- GDPR compliance: Architecture designed to comply with the strictest data protection standards.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your support performance
| Metric | Before | After |
|---|---|---|
| Average handling time | 8 minutes | 2 minutes |
| Customer satisfaction (CSAT) | 75% | 92% |
| Volume handled per agent | X tickets/day | 3X tickets/day |
Take action with dispatch
Drastically improve your processing time while maintaining impeccable service quality.