Swiftask integrates with Dispatch to assist your agents. The AI analyzes incoming requests and proposes instant, accurate, and personalized responses.
Result:
Drastically improve your processing time while maintaining impeccable service quality.
Ticket overload slows down your support teams
Facing a constant influx of requests on Dispatch, your agents struggle to maintain fast response times. Information retrieval, repetitive writing, and priority management create bottlenecks that harm customer satisfaction.
Main negative impacts:
Swiftask acts as an AI copilot within Dispatch. It instantly suggests responses based on your knowledge base, allowing your agents to validate and send the solution in a single click.
BEFORE / AFTER
What changes with Swiftask
Manual workflow in Dispatch
The agent receives a ticket, reads the request, searches the documentation, writes the response, checks for typos, then sends. This process takes several minutes per ticket.
Efficiency boosted by Swiftask
The ticket arrives in Dispatch. Swiftask analyzes the context and instantly drafts a relevant response. The agent validates the suggestion and responds in seconds.
Setting up your Dispatch AI copilot
STEP 1 : Connect Swiftask to Dispatch
Pair your Dispatch instance with Swiftask via our secure native connector.
STEP 2 : Index your knowledge
Import your FAQs, documentation, and ticket history to train your agent on your standards.
STEP 3 : Configure triggers
Define the types of tickets for which the AI should propose an automatic response.
STEP 4 : Supervise and validate
Your agents receive suggestions in real-time and maintain full control over sending.
Key AI features for Dispatch
The agent analyzes the tone, intent, and customer history to propose an adapted response.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-dispatch@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose Swiftask for Dispatch
1. Massive response time reduction
Divide the time required to process a standard request by 3.
2. Consistent quality
Ensure a professional and consistent response with every interaction.
3. Focus on complex cases
Your agents are freed from simple tasks to handle high-value problems.
4. Scalability without hiring
Handle volume spikes without compromising your responsiveness.
5. Continuous learning
The AI improves as your agents validate or correct the suggestions.
Privacy and control
Swiftask applies enterprise-grade security standards for your dispatch automations.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your support performance
| Metric | Before | After |
|---|---|---|
| Average handling time | 8 minutes | 2 minutes |
| Customer satisfaction (CSAT) | 75% | 92% |
| Volume handled per agent | X tickets/day | 3X tickets/day |
Take action with dispatch
Drastically improve your processing time while maintaining impeccable service quality.