Capture and analyze post-delivery customer feedback with DeTrack
Swiftask integrates with DeTrack to automatically trigger satisfaction surveys after every successful delivery. Turn field data into strategic decisions.
Result:
Improve customer satisfaction by handling feedback in real-time without increasing administrative workload.
AI Agents
detrack
Connector detrack · Secure OAuth 2.0
Manual feedback collection slows down your continuous improvement
In the logistics sector, collecting post-delivery feedback is often manual, fragmented, and slow. Data remains siloed in DeTrack without analysis, preventing a clear view of the real customer experience.
Main negative impacts:
Underutilized customer insights
Valuable information regarding delivery quality is lost because no one has the time to manually compile and analyze responses.
Gap between delivery and feedback
The longer the time between delivery and solicitation, the less accurate the feedback. Lack of automation creates this fatal delay.
Increased churn risk
Without a fast feedback loop, dissatisfaction goes unnoticed, turning minor incidents into long-term customer loss.
Swiftask connects DeTrack to your communication processes. As soon as a delivery is marked as complete, an AI agent solicits the customer, analyzes the response, and alerts your team if necessary.
BEFORE / AFTER
What changes with Swiftask
Manual feedback management
A delivery is made. A logistics agent must remember to manually send an email or SMS a few hours later. If the client replies, the message remains lost in a generic inbox.
Automation with DeTrack + Swiftask
As soon as the status is 'delivered' in DeTrack, Swiftask sends a personalized feedback request. Responses are analyzed by AI and critical points are instantly escalated to your CRM or Teams channel.
Deploy your feedback agent in 4 steps
1
STEP 1 : Configure the DeTrack trigger
Connect Swiftask to your DeTrack account and set the 'Delivered' status as the automation trigger.
2
STEP 2 : Customize the message
Configure the tone and content of the feedback request via Swiftask's no-code interface to match your brand identity.
3
STEP 3 : Intelligent AI analysis
Enable the agent's analysis capabilities to classify responses (positive, neutral, negative) and extract dissatisfaction patterns.
4
STEP 4 : Integrate alerts
Define automatic actions: open a support ticket if feedback is negative, or send an automatic 'thank you' for positive reviews.
Advanced features for your logistics feedback
The agent examines every received feedback: overall sentiment, delivery-related keywords (punctuality, package condition, driver professionalism), and satisfaction score.
- Target connector: The agent performs the right actions in detrack based on event context.
- Automated actions: Multi-channel survey delivery (email, SMS). Semantic analysis of text comments. Automatic routing of urgent issues. Weekly satisfaction report generation.
- Native governance: All data is centralized in Swiftask, providing a comprehensive view of your last-mile quality.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-detrack@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Competitive advantages of automated feedback
Reduced churn rate
Identify dissatisfied customers immediately and trigger retention actions before it's too late.
Operations optimization
Use feedback to identify recurring problems on your delivery routes or with your subcontractors.
Operational time saving
Automate 100% of feedback collection and categorization, freeing your teams for high-value tasks.
Brand image improvement
Show your customers that their experience matters by soliciting their opinion systematically and professionally.
Actionable data
Transform raw reviews into clear dashboards to drive your logistics service quality.
Data privacy and compliance
Swiftask applies enterprise-grade security standards for your detrack automations.
- Secure integration: The connection with DeTrack adheres to strict security standards to protect your customer data.
- GDPR compliance: Swiftask ensures the anonymized and secure processing of customer feedback in compliance with current regulations.
- Granular control: You maintain control over automation rules and the data shared between systems.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your key indicators
| Metric | Before | After |
|---|---|---|
| Survey response rate | 5% (manual) | 25% - 40% (automated) |
| Dispute resolution time | 24h - 48h | Less than 1h |
| Human time per feedback | 5-10 minutes | 0 minutes |
Take action with detrack
Improve customer satisfaction by handling feedback in real-time without increasing administrative workload.