Pricing

Optimize your support with the ConnectWise PSA AI connector

Transform your ticket management by automating workflows with Swiftask. The ConnectWise PSA AI connector allows your intelligent agent to sort, prioritize, and respond to incidents in real-time. Free your technicians from repetitive tasks to focus on complex resolutions.

🔌 Triggers
How to access the agent

Incoming email

agent-slug@swiftask.ai

Webhook

Trigger via API

Swiftask chat

Conversational interface

Widget / Chatbot

Embedded on your website

Attached LLMs

Gemini

Claude

Mistral

OpenAI

AI Agents

Connector ConnectWise PSA · Secure OAuth 2.0

⚡ Actions
What the agent can do

Automatic categorization

The AI analyzes ticket content and automatically applies the appropriate type, subtype, and item. Reduce sorting time by 80%.

Intelligent prioritization

Evaluation of criticality level based on the client and description to meet SLAs. Guaranteed 99% SLA compliance.

Suggested responses

Automatic generation of responses based on the knowledge base and ticket history. Faster first response time.

Simple ticket resolution

Automation of closing level 1 tickets for recurring requests. Free up technician time.

Anomaly detection

Identification of recurring incidents requiring proactive intervention. Anticipate client issues.

Ticket summarization

Automatic summary of long threads for quick reading by technicians. More efficient handovers.

Intelligent assignment

Routing tickets to the right technician based on skills and availability. Optimize workload.

Security auditing

Automatic detection of keywords related to security threats in tickets. Immediate reaction to threats.

3,000+ integrations available

Concrete results

500+

Companies using Swiftask

productivity increase

3000+

Integrations available

Fast integration : Guide for ConnectWise PSA

Deploy AI across your organization in a few simple steps

Configure your Swiftask agent

Define the goals and scope of your AI agent within your Swiftask dashboard.

Enable the ConnectWise PSA connector

Connect your ConnectWise instance using secure API keys to grant access to tickets and client data.

Deploy your automation

Set up triggers to let the AI automatically process incoming tickets based on your business rules.

Now is the right time to start

Transform your support today. Start your 7 day trial.

Use cases : Automate your IT operations

Unlock the full potential of your MSP stack by integrating artificial intelligence directly into your ConnectWise PSA workflows.

Automatic categorization

The AI analyzes ticket content and automatically applies the appropriate type, subtype, and item. Reduce sorting time by 80%.

Intelligent prioritization

Evaluation of criticality level based on the client and description to meet SLAs. Guaranteed 99% SLA compliance.

Suggested responses

Automatic generation of responses based on the knowledge base and ticket history. Faster first response time.

Simple ticket resolution

Automation of closing level 1 tickets for recurring requests. Free up technician time.

Anomaly detection

Identification of recurring incidents requiring proactive intervention. Anticipate client issues.

Ticket summarization

Automatic summary of long threads for quick reading by technicians. More efficient handovers.

Intelligent assignment

Routing tickets to the right technician based on skills and availability. Optimize workload.

Security auditing

Automatic detection of keywords related to security threats in tickets. Immediate reaction to threats.

Frequently Asked Questions

Is my ConnectWise data secure?+

Absolutely. Swiftask uses end-to-end encryption and does not store sensitive data outside your secure environment.

Can I maintain control over the AI?+

Yes, you can configure the AI in 'suggest' mode to manually validate each action before it is applied in ConnectWise.

What happens if the AI makes a mistake?+

The AI is designed to flag high uncertainties to a human. You can also review detailed logs of every action.

Is the integration scalable?+

Yes, our architecture supports thousands of tickets per day without latency, ideal for growing MSPs.

Do I need to modify my ConnectWise instance?+

No, the connector uses official ConnectWise APIs; no structural changes to your instance are required.

What is the impact on operational cost?+

Automation drastically reduces the cost per ticket processed by optimizing the time spent by your teams.

Ready to automate your ConnectWise PSA connector?

Transform your support today. Start your 7 day trial.

Swiftask Platform

Web

Accessible from all your browsers

Chrome

Desktop

Native app for Mac & Windows

Windows

macOS

Mobile

Native iOS & Android apps

Play Store

App Store

▶

AI Agents

▶

Your workflows

Automate

No-code automation

Incoming email -> Agent replies

Form -> CRM updated

Schedule

Plan recurring tasks 24/7

Daily report at 9 AM

Weekly watch

Connect

Link your tools in a few clicks

Gmail + Slack + Canvas

+3000 integrations