Analyze your customer sentiment in Cloze, automatically
Swiftask connects your AI agents to Cloze to analyze the tone of every interaction. Instantly identify satisfied customers or risks of disengagement.
Result:
Never miss a weak signal again. Anticipate customer needs before they become problems.
AI Agents
cloze
Connector cloze · Secure OAuth 2.0
High volumes make manual analysis impossible
Your sales teams receive dozens of emails and messages in Cloze every day. It is impossible to read between the lines of every interaction to accurately assess customer satisfaction. Warning signals go unnoticed, and sales opportunities are lost due to a lack of responsiveness.
Main negative impacts:
Ignored disengagement risks
An unhappy customer can remain invisible in the daily flow, increasing the risk of churn before any intervention.
Missed sales opportunities
Positive buying signals are not identified, preventing your teams from prioritizing the hottest leads.
Lack of global insight
Without automated analysis, having an overview of your customer database health is impossible.
Swiftask integrates with Cloze to scan your interactions in real time. Our AI agents assign a sentiment score to each exchange, allowing you to manage your customer relationships with precision.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
A salesperson manually browses their Cloze contacts. They forget to note a slight frustration in a customer email. The customer, feeling ignored, eventually leaves for a competitor. The company loses the account without understanding why.
With Swiftask + Cloze
The AI agent analyzes the email received in Cloze. It detects a negative sentiment, updates the client profile, and sends a priority alert to the account manager. The issue is resolved proactively before the relationship deteriorates.
4 steps to monitor your customer sentiments
1
STEP 1 : Deploy your AI agent in Swiftask
Create a dedicated analysis agent without writing a single line of code.
2
STEP 2 : Connect your Cloze data
Link your Cloze account to allow the AI to access communication flows.
3
STEP 3 : Set analysis criteria
Define sentiment scores and alert thresholds for your various contact categories.
4
STEP 4 : Activate continuous monitoring
The AI analyzes every new interaction and updates sentiment scores instantly.
Advanced features for Cloze
The AI evaluates vocabulary, syntax, and urgency to determine the overall sentiment (Positive, Neutral, Negative).
- Target connector: The agent performs the right actions in cloze based on event context.
- Automated actions: Automated tagging in Cloze. Slack/Email alerts for negative sentiment. Weekly reports on customer health.
- Native governance: All analyses are stored in Swiftask for a full history.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-cloze@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits for your sales team
Churn reduction
Early detection of dissatisfaction.
Intelligent prioritization
Focus on high-potential customers.
Increased productivity
No more need to read every detail manually.
Data-driven decisions
A clear view of your customer satisfaction.
Customer responsiveness
A tailored response in record time.
CRM data security
Swiftask applies enterprise-grade security standards for your cloze automations.
- Full encryption: Your Cloze data remains protected.
- GDPR compliance: Strict management of your customer data.
- AI governance: You keep full control over access.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your business
| Metric | Before | After |
|---|---|---|
| Risk detection | Reactive (after complaint) | Proactive (before complaint) |
| Analysis time | Several hours/week | Real-time |
| Retention rate | Variable | Optimized via AI |
Take action with cloze
Never miss a weak signal again. Anticipate customer needs before they become problems.