Upgrade to proactive customer support on Chatforma with AI
Swiftask supercharges your Chatforma bots. Anticipate customer needs, guide them, and solve problems before they become support tickets.
Result:
Increase retention rates and free your human team from repetitive inquiries.
AI Agents
chatforma
Connector chatforma · Secure OAuth 2.0
Reactive support is no longer enough for loyalty
Waiting for a customer to contact your support is an outdated strategy. Successful companies anticipate needs. Without automation, your Chatforma support remains passive and overwhelmed.
Main negative impacts:
Avoidable customer churn
A frustrated user who cannot find immediate help will abandon your service or store.
Human team overload
Your experts spend 80% of their time answering the same basic questions instead of handling complex cases.
Lower conversion rates
Lack of proactive guidance during the customer journey hinders engagement and sales.
Swiftask turns your Chatforma bots into proactive advisors. Through contextual analysis, the AI agent steps in at the right time, offers personalized solutions, and keeps the relationship flowing.
BEFORE / AFTER
What changes with Swiftask
Your current support
The customer is left on their own. They must navigate a FAQ or wait for a human agent on Chatforma. Frustration grows, bounce rate spikes.
Proactive support with Swiftask
The AI detects hesitation on a page or in a process. It sends a personalized message via Chatforma: 'Hi, I see you have a question about our pricing, can I help?'. The customer feels valued.
Deploy your support agent in 4 steps
1
STEP 1 : Sync Chatforma
Connect your Chatforma account to Swiftask in a few clicks via our no-code interface.
2
STEP 2 : Train the AI on your knowledge
Upload your documents, FAQs, and policies so the agent knows your offering perfectly.
3
STEP 3 : Set proactive triggers
Configure key moments when the agent should intervene: time on page, specific clicks, or form abandonment.
4
STEP 4 : Launch and optimize
Activate proactive mode. Track performance and adjust the agent's tone in real-time.
Key AI features for Chatforma
Real-time behavioral analysis, natural language understanding (NLU), and customer context retention.
- Target connector: The agent performs the right actions in chatforma based on event context.
- Automated actions: Personalized welcome messages, product recommendations, automatic technical troubleshooting, seamless handover to humans if needed.
- Native governance: All interactions are archived in Swiftask for deep service quality analysis.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-chatforma@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose the proactive approach
Increased customer satisfaction
Customers feel valued by immediate and relevant assistance.
Drastic reduction in tickets
The AI resolves simple issues instantly, clearing your support queue.
24/7 Availability
High-quality support, all day, every day, without hiring new agents.
Continuous learning
Every interaction enriches your AI agent's knowledge base.
Measurable ROI
Lower churn, higher conversions, and optimized operational efficiency.
Security commitment
Swiftask applies enterprise-grade security standards for your chatforma automations.
- Encrypted data: All interactions passing through Swiftask are secured according to banking standards.
- GDPR compliance: Strict management of personal data in accordance with European regulations.
- Sovereign control: You maintain full control over the data shared with the AI.
- Audit logs: Full traceability of every exchange between the bot and the client.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your KPIs
| Metric | Before | After |
|---|---|---|
| Response time | Several hours | Instant |
| Ticket volume | High | -60% on average |
| Satisfaction score | Average | Constantly rising |
| Support cost per client | Expensive | Significant reduction |
Take action with chatforma
Increase retention rates and free your human team from repetitive inquiries.