Pricing

24/7 Customer Support: Automate with Chatbase and Swiftask

Swiftask turns your Chatbase knowledge base into a 24/7 AI assistant. Your customers get accurate answers instantly, anytime.

Result:

Drastically reduce your support team's workload while boosting customer satisfaction.

The high cost of manual customer support

Maintaining responsive 24/7 customer support is a major operational challenge. Teams are often overwhelmed by repetitive questions, leading to long wait times and poor service quality outside business hours.

Main negative impacts:

Frustrating response times: Customers don't like waiting. High response times outside office hours seriously damage your brand image.
Team burnout: Your human agents spend valuable time on basic queries that could be handled by AI.
Inconsistent answers: Without a centralized knowledge base, answers vary between agents, creating an uneven customer experience.

Swiftask integrates your Chatbase knowledge base to create an autonomous support agent capable of handling customer queries accurately, 24/7.

BEFORE / AFTER

What changes with Swiftask

Traditional support

A customer asks a complex question on Sunday night. They have to wait until Monday morning for a response, delaying their purchase or usage process.

Swiftask + Chatbase AI support

The customer asks the same question. The Swiftask AI agent instantly queries your Chatbase data and provides a precise, contextual answer in seconds.

Setting up your AI support in 4 steps

STEP 1 : Centralize knowledge in Chatbase

Upload your documents, FAQs, and URLs to Chatbase to create your agent's source of truth.

STEP 2 : Configure the agent in Swiftask

Create an agent in Swiftask and link it to your Chatbase project using our native connector.

STEP 3 : Define tone and boundaries

Set the agent's behavior to perfectly reflect your brand identity.

STEP 4 : Deploy on your channels

Integrate the agent on your website or messaging platform and enable instant automated responses.

Capabilities of your support agent

The agent analyzes user intent and extracts relevant information from your Chatbase data to build natural, helpful responses.

Target connector: The agent performs the right actions in chatbase based on event context.
Automated actions: FAQ answering, navigation assistance, lead qualification, smart handover to a human if necessary.
Native governance: All conversations are analyzed to identify gaps in your knowledge base.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-chatbase@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Why choose this automation?

1. Constant availability

Your support never sleeps.

2. Cost reduction

Handle unlimited queries without increasing your headcount.

3. Increased satisfaction

Instant response is the key driver of customer retention.

4. Continuous learning

The more you enrich your Chatbase, the better your agent gets.

5. Scalability

Handle traffic spikes during product launches without extra effort.

Privacy and control

Swiftask applies enterprise-grade security standards for your chatbase automations.

Protected data: Your Chatbase documents remain secure and are only used to power your agent.
Handover control: You define when the AI should pass the conversation to a human.
Full audit trail: Review the history of all interactions for continuous improvement.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

Impact on your key metrics

Metric	Before	After
Average response time	Hours/Days	Under 5 seconds
Cost per ticket	High	Reduced by 70%
Resolution rate	Variable	Consistent and high

Take action with chatbase

Drastically reduce your support team's workload while boosting customer satisfaction.

Unlock your documents with AI using Swiftask and Chatbase

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