Resolve customer disputes faster with Swiftask and Chaser
Swiftask integrates with Chaser to transform your dispute management. Identify, categorize, and resolve payment disputes automatically using AI.
Result:
Reduce Days Sales Outstanding (DSO) and improve customer satisfaction by tackling disputes as soon as they arise.
AI Agents
chaser
Connector chaser · Secure OAuth 2.0
Manual dispute management slows down your cash flow
Handling payment disputes often takes days. Between receiving the dispute in Chaser, analyzing the file, and communicating with the customer, the time wasted is significant. This manual process creates bottlenecks that directly impact your cash flow.
Main negative impacts:
Prolonged resolution times
Manual information hand-offs between tools delay action. Disputes drag on, freezing invoice payments.
Customer communication errors
Late or incomplete responses can damage business relationships and complicate dispute resolution.
Finance team overload
Your staff spends too much time on repetitive administrative tasks instead of high-value risk analysis.
Swiftask connects your workflows to Chaser. When a dispute is detected, your AI agent analyzes the context, notifies stakeholders, and suggests resolution actions in real time.
BEFORE / AFTER
What changes with Swiftask
Traditional processing
A customer disputes an invoice in Chaser. The finance team receives an alert, searches for documents, verifies purchase orders, and then drafts an email. The process is slow, and collection is paused.
The Swiftask smart approach
The dispute is instantly detected. Swiftask retrieves associated documents, prepares a summary for the responsible team, and proposes an adapted response, enabling immediate resolution.
Activate automated resolution in 4 steps
1
STEP 1 : Configure the agent in Swiftask
Define the dispute management rules specific to your company within the Swiftask interface.
2
STEP 2 : Link with Chaser
Connect Chaser as a data source to monitor payment statuses and dispute flags.
3
STEP 3 : Set up response flows
Create automation scenarios for frequent dispute types so the AI can act without delay.
4
STEP 4 : Monitor and approve
Keep full control: the agent prepares the actions, you only need to approve complex decisions.
Automation capabilities for your disputes
The agent examines billing data, customer history, and dispute reasons to categorize the dispute with precision.
- Target connector: The agent performs the right actions in chaser based on event context.
- Automated actions: Automatic ticket creation. Billing data extraction. Contextual summary for human agents. Personalized follow-ups after resolution.
- Native governance: All actions are logged to ensure full compliance with your financial processes.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-chaser@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Key operational benefits
Optimized cash flow
Faster dispute resolution means faster invoice collection.
Increased productivity
Automate dispute qualification to free up valuable time for your analysts.
Enhanced customer experience
Respond to disputes with accuracy and speed to maintain trust.
Full traceability
Every step of the resolution is documented in Swiftask for seamless financial audits.
Financial data security
Swiftask applies enterprise-grade security standards for your chaser automations.
- Secure protocols: The integration complies with the strictest security standards for your accounting data.
- Access governance: Precisely control your AI agent's permissions within your workspace.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your key metrics
| Metric | Before | After |
|---|---|---|
| Average resolution time | Several days | A few hours |
| Error rate | High human risk | Standardized and controlled |
| Processing delay | Manual (reactive) | Automatic (proactive) |
Take action with chaser
Reduce Days Sales Outstanding (DSO) and improve customer satisfaction by tackling disputes as soon as they arise.