Swiftask connects your AI agents to Canny. Every new user feedback receives a relevant, personalized, and instant response, without manual effort.
Result:
Transform your feedback management into a seamless and responsive process for your customers.
Manual feedback management slows down your product team
On Canny, feedback volume can quickly become unmanageable. Responding to every user takes a huge amount of time, and the risk of forgetting or providing inconsistent answers is real. Without automation, your customer relationship becomes reactive and fragmented.
Main negative impacts:
Swiftask lets you configure AI agents that analyze Canny feedback in real-time and generate tailored responses, respecting your brand voice and support policies.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
A customer posts a suggestion. It remains pending. A PM must read it, draft a response, check if it doesn't contradict another answer, and approve it. The customer waits, frustration grows.
With Swiftask + Canny
As soon as a suggestion is posted, the AI agent analyzes the content, checks the knowledge base, and publishes a relevant and empathetic response instantly.
Setting up your Canny agent in 4 steps
STEP 1 : Define your agent in Swiftask
Create an AI agent dedicated to product support. Configure its instructions and personality.
STEP 2 : Integrate the Canny connector
Connect your Canny account to Swiftask to allow the agent to read feedback and respond to it.
STEP 3 : Set response criteria
Define the types of feedback where the AI should intervene and cases requiring human escalation.
STEP 4 : Activate automation
Launch the agent and monitor its interactions from the Swiftask dashboard to adjust its responses if needed.
AI agent capabilities for Canny
The agent analyzes the feedback category, user sentiment, and priority to adapt its response.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-canny@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits for your product teams
1. 24/7 Reactivity
Your users receive an immediate response, regardless of time zone.
2. Increased productivity
Free your product team from repetitive response tasks to better prioritize your roadmap.
3. Unified brand voice
The AI applies a strict editorial charter for consistent communication.
4. Improved customer satisfaction
A listened-to and quickly informed user is a more engaged user.
5. No-code configuration
Deploy your automations without needing help from your technical team.
Security and governance
Swiftask applies enterprise-grade security standards for your canny automations.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measure your automation success
| Metric | Before | After |
|---|---|---|
| Average response time | Several days | A few seconds |
| Feedback handled by AI | 0% | 80%+ |
| Customer Satisfaction (CSAT) | Average level | Significant increase |
| PM time saved | Several hours/week | Drastic reduction |
Take action with canny
Transform your feedback management into a seamless and responsive process for your customers.