Give your chatbots empathy. Swiftask analyzes user messages in Botpress in real-time to adjust tone and resolution strategies.
Result:
Boost your customer satisfaction score by delivering context-aware and emotionally intelligent responses.
Your Botpress chatbots lack empathy and context
A standard chatbot responds the same way whether a customer is happy or furious. This linear approach frustrates users, damages brand image, and misses opportunities to de-escalate critical situations.
Main negative impacts:
Swiftask adds a layer of emotional intelligence to your Botpress workflows. Each message is analyzed instantly to determine polarity and intensity, allowing for an adapted reaction.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
An unhappy customer writes: 'Your service is terrible!'. The Botpress bot replies: 'How can I help you today?'. The customer leaves the chat, frustrated.
With Swiftask + Botpress
The same customer writes: 'Your service is terrible!'. Swiftask immediately detects a very negative sentiment. The Botpress workflow automatically routes the chat to high-priority human agent escalation.
Setting up emotional analysis in 4 steps
STEP 1 : Enable the Swiftask connector in Botpress
Integrate the Swiftask module into your existing Botpress flows to send every user message to our analysis engine.
STEP 2 : Define sentiment thresholds
Configure in Swiftask the sentiment scores that should trigger specific actions (e.g., escalation, apology message, discount offer).
STEP 3 : Configure response actions
In your Botpress workflow, use the variables returned by Swiftask to direct the conversation flow based on the detected emotion.
STEP 4 : Test and optimize
Use the Swiftask dashboard to fine-tune detection accuracy and improve the relevance of your responses.
Advanced features for your bots
Swiftask evaluates polarity (positive, neutral, negative) and emotional intensity, while extracting underlying user intent from the message.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-botpress@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose emotional AI
1. Churn reduction
Identify angry customers before they leave and react proactively.
2. CSAT improvement
Responses adapted to emotional context increase overall customer satisfaction.
3. Intelligent escalation
Free your human agents from simple tasks and only involve them when sentiment is critical.
4. Actionable data
Analyze dissatisfaction trends to improve your products or services.
5. No-code configuration
Implement this advanced intelligence without needing data scientists or specialized developers.
Security commitment
Swiftask applies enterprise-grade security standards for your botpress automations.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your key metrics
| Metric | Before | After |
|---|---|---|
| Customer Satisfaction (CSAT) | Standard | +25% on average |
| Dispute resolution time | Long (human wait) | Instant (AI escalation) |
| Retention rate | Variable | Measurable improvement |
Take action with botpress
Boost your customer satisfaction score by delivering context-aware and emotionally intelligent responses.