Automate order tracking with Botpress and Swiftask
Give your customers immediate visibility into their shipments. Swiftask powers your Botpress agents with real-time logistics data.
Result:
Drastically reduce the volume of repetitive customer support queries.
AI Agents
botpress
Connector botpress · Secure OAuth 2.0
Manual order tracking overwhelms your support team
'Where is my order?' requests are the number one cause of backlog in e-commerce support teams. Handling these manually is costly and frustrating for staff.
Main negative impacts:
Support team burnout
Your agents spend 80% of their time on low-value queries instead of managing complex service issues.
Degraded customer experience
Waiting for a human response for a simple status update creates dissatisfaction and reduces loyalty.
Information inconsistency
Manually transferring data from carriers to customers is error-prone and inefficient.
Swiftask allows your Botpress bots to instantly access your logistics databases to provide automated answers to customers, 24/7.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
The customer sends a message. A support agent must look up the order ID, check the carrier's website, and reply manually. Delay: several hours.
With Swiftask + Botpress
The customer asks the bot for tracking. Swiftask queries your ERP, fetches the status, and the bot replies in real-time. Delay: a few seconds.
Integrate order tracking in 4 steps
1
STEP 1 : Configure data source
Connect Swiftask to your ERP or e-commerce platform to securely extract delivery statuses.
2
STEP 2 : Build the search agent
Set up the Swiftask AI agent to interpret order numbers and customer queries.
3
STEP 3 : Link to your Botpress workflow
Use the Swiftask connector in Botpress to send retrieved data directly into the chat flow.
4
STEP 4 : Deploy and test
Activate the tracking flow and let your bot handle queries autonomously.
Key features for logistics automation
The AI analyzes customer intent, validates order formats, and queries partner carrier APIs.
- Target connector: The agent performs the right actions in botpress based on event context.
- Automated actions: Automatic delivery status retrieval. Estimated arrival date. Exception handling (delays, address errors). Intelligent human escalation when needed.
- Native governance: All interactions are stored in Swiftask for qualitative request analysis.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-botpress@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why automate with Swiftask
24/7 Availability
Your customers get instant answers, even outside business hours.
Lower support costs
Free your team from repetitive tasks and focus them on high-value cases.
Increased loyalty
Transparency and speed build trust with your buyers.
Infinite scalability
Manage thousands of simultaneous requests during peak periods (Black Friday, sales) without hiring.
Seamless integration
Swiftask adapts to your existing stack without modifying your Botpress source code.
Security and data protection
Swiftask applies enterprise-grade security standards for your botpress automations.
- End-to-end encryption: Your order data is secure during transit between your ERP and Botpress.
- GDPR compliance: Swiftask ensures that your customers' personal data is processed according to European standards.
- Strict access control: Define precise permissions so that only your bot accesses necessary information.
- Continuous audit: Maintain a log of every query performed by the AI agent.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your support
| Metric | Before | After |
|---|---|---|
| Response time | 4 to 24 hours | Instant |
| Tickets handled by AI | 0% | 85%+ |
| Customer satisfaction | Variable | 30% increase on average |
Take action with botpress
Drastically reduce the volume of repetitive customer support queries.