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Live sentiment analysis for your Aircall calls

Swiftask listens and analyzes the tone and content of your Aircall calls to detect customer emotions in real time.

Result:

Identify dissatisfied customers before the call ends and guide your agents toward positive resolutions.

Understanding the real emotion behind every call is hard

Your agents handle dozens of Aircall calls daily. Without help, it is impossible to systematically detect signs of frustration or dissatisfaction live.

Main negative impacts:

  • Delayed response to complaints: Issues are only identified after the fact, when reviewing recordings, preventing any immediate intervention.
  • Lack of personalized coaching: Managers cannot help agents handle difficult situations because they lack visibility on live sentiment.
  • Customer disengagement: Poor management of a tense call increases the risk of losing customers and damages your brand image.

Swiftask integrates with Aircall to provide live sentiment analysis. Your agents receive suggestions and alerts to better handle conversations.

BEFORE / AFTER

What changes with Swiftask

Without Swiftask

A customer gets angry on the phone. The agent does not detect the tone change early enough. Tension rises, the call ends poorly. The issue is only analyzed the next day.

With Swiftask + Aircall

Customer sentiment turns negative. Swiftask detects the tone change instantly, alerts the agent, and suggests key phrases to calm the situation live.

Setting up live sentiment analysis in 4 steps

STEP 1 : Connect Aircall to Swiftask

Enable the Aircall integration in your Swiftask dashboard in just a few clicks.

STEP 2 : Configure the analysis agent

Define the sentiment thresholds that trigger alerts or suggestions for your agents.

STEP 3 : Enable live monitoring

The agent starts analyzing incoming and outgoing calls as soon as the connection is established.

STEP 4 : Optimize performance

Use Swiftask reports to adjust your team's response strategies.

Advanced analysis features

Automatic detection of anger, frustration, or satisfaction. Analysis of speech rate and volume levels.

  • Target connector: The agent performs the right actions in aircall based on event context.
  • Automated actions: Real-time alerts for managers. Script suggestions for agents. Automatic sentiment summary at the end of the call.
  • Native governance: All data is securely stored for your performance reviews.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-aircall@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Benefits for your customer service

1. Improved CSAT

Resolve issues faster through better understanding of emotional needs.

2. Augmented coaching

Managers intervene at the right time and provide feedback based on concrete data.

3. Reduced churn

Detect at-risk customers and intervene before they leave.

Data privacy

Swiftask applies enterprise-grade security standards for your aircall automations.

  • Call encryption: All audio and text data is encrypted.
  • GDPR compliance: Swiftask strictly adheres to data protection standards.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

Impact on your key metrics

MetricBeforeAfter
Resolution timeLongReduced
Satisfaction scoreAverageHigh

Take action with aircall

Identify dissatisfied customers before the call ends and guide your agents toward positive resolutions.

Real-time CRM updates after every Aircall call

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