Automated order tracking with Botmaker and AI agents
Swiftask integrates your AI agents with Botmaker to provide your customers with accurate order tracking information, instantly and 24/7.
Result:
Unburden your customer support team and boost user satisfaction with real-time automated responses.
AI Agents
botmaker
Connector botmaker · Secure OAuth 2.0
Manual order tracking creates a support bottleneck
Order tracking is the number one driver of customer support inquiries. Answering repetitive questions about package status consumes valuable time that your team should dedicate to complex issues.
Main negative impacts:
Customer support overload
Your agents are tied up with low-value requests, increasing response times for critical problems.
Poor customer experience
Customers expect immediate answers. Manual processing delays lead to frustration and lost loyalty.
High operational costs
As order volumes grow, the cost of human-processed tracking requests becomes unsustainable.
Swiftask allows your AI agents to query your logistics systems and respond automatically within Botmaker, delivering total accuracy without delay.
BEFORE / AFTER
What changes with Swiftask
The traditional process
A customer sends a message on WhatsApp via Botmaker. A human agent must check the CRM or logistics tool, copy the info, and reply. The customer waits for hours.
Automation with Swiftask
The customer asks for their order status. The Swiftask AI agent queries your database, retrieves the status, and replies instantly via Botmaker. Zero human intervention.
Implementing automated tracking in 4 steps
1
STEP 1 : Agent definition
Set up an AI agent in Swiftask capable of interpreting order tracking requests.
2
STEP 2 : Botmaker connection
Integrate Swiftask with your Botmaker account to enable automated message handling.
3
STEP 3 : Access configuration
Connect the agent to your data source (logistics API, CRM, database) to extract statuses in real time.
4
STEP 4 : Deployment and testing
Activate the automation. The agent now handles incoming requests without any human intervention.
Advanced features for Botmaker
The AI analyzes customer intent, extracts the order number, and verifies access rights before providing information.
- Target connector: The agent performs the right actions in botmaker based on event context.
- Automated actions: Status lookup by order ID, delivery date estimation, automatic escalation to human agents if needed, tone-of-voice customization.
- Native governance: All exchanges are archived in Swiftask for performance analysis and interaction auditing.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-botmaker@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Strategic advantages for your business
24/7 Availability
Your customers get answers even outside of business hours.
Drastic cost reduction
Automate up to 90% of order tracking inquiries.
Increased customer satisfaction
Instant response strengthens trust and brand perception.
Frictionless scalability
Handle spikes in activity without increasing your support headcount.
Centralized data
Gain valuable insights into your customers' most frequent questions.
Security and data protection
Swiftask applies enterprise-grade security standards for your botmaker automations.
- Data encryption: All data transit between Botmaker and Swiftask is encrypted.
- GDPR Compliance: Data processing is fully compliant with European protection standards.
- Granular control: You maintain total control over access to logistics data.
- Auditability: Full history of every interaction for total transparency.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your performance metrics
| Metric | Before | After |
|---|---|---|
| Response time | Several hours | Under 2 seconds |
| Support workload | High | Reduced by 80% |
| Resolution rate | Variable | Stable and immediate |
Take action with botmaker
Unburden your customer support team and boost user satisfaction with real-time automated responses.