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Generate automated Post-call summary for BetterVoice with Swiftask

Swiftask analyzes your BetterVoice recordings to create structured summaries, extract key points, and update your business tools instantly.

Result:

Free your team from administrative tasks and focus on building customer relationships.

Manually writing call summaries is a productivity drain

After every BetterVoice call, your team wastes valuable time synthesizing conversations, noting action items, and updating the CRM. This repetitive task exhausts employees, delays customer follow-ups, and leads to incomplete or forgotten data.

Main negative impacts:

  • Operational time loss: Time spent writing summaries is time taken away from prospecting or customer support.
  • Incomplete CRM data: In the rush, crucial details are often omitted or misremembered, hurting the quality of customer follow-ups.
  • Delayed follow-ups: The gap between the end of the call and updating information slows down your team's reactivity.

Swiftask automates your BetterVoice call synthesis. As soon as a call ends, the AI generates a structured summary, identifies commitments, and sends them exactly where you need them.

BEFORE / AFTER

What changes with Swiftask

Without Swiftask

The sales rep finishes a BetterVoice call. They take handwritten notes, read them over, log into the CRM, enter the summary, forget a few points, and start the next call late.

With Swiftask + BetterVoice

The call ends. Swiftask automatically retrieves the recording, analyzes it, generates a precise summary, extracts action items, and syncs them directly into your workflow tools.

Automate your call summaries in 4 steps

STEP 1 : Connect BetterVoice to Swiftask

Integrate your BetterVoice call streams to Swiftask in a few clicks via our dedicated connector.

STEP 2 : Define the summary format

Configure the desired report template: key points, decisions made, action items, customer sentiment.

STEP 3 : Configure destinations

Choose where to send the summary: CRM, Slack, email, or support ticket.

STEP 4 : Automated activation

Every call is now processed automatically as soon as it ends. You have nothing left to do.

Capabilities of your AI agent for BetterVoice

Voice tone analysis, purchase intent detection, objection identification, extraction of dates and commitments.

  • Target connector: The agent performs the right actions in bettervoice based on event context.
  • Automated actions: Automatic report writing, automatic CRM field updates, alert sending for negative sentiment, task creation in your management tools.
  • Native governance: All summaries are archived and searchable in Swiftask for a complete audit of customer interactions.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-bettervoice@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Why automate your call summaries?

1. Boosted productivity

Reclaim up to 1 hour per day per employee by eliminating manual data entry.

2. Reliable CRM data

An exhaustive and objective documentation of every customer interaction.

3. Better customer follow-up

Never leave a commitment behind thanks to automatic action item extraction.

4. Standardization

All your reports follow the same professional structure, regardless of the person involved.

5. Increased reactivity

Instantly inform relevant teams (support, product) as soon as a need is identified during a call.

Privacy and security

Swiftask applies enterprise-grade security standards for your bettervoice automations.

  • Data encryption: All recordings and summaries are encrypted in transit and at rest.
  • GDPR compliance: Swiftask adheres to the strictest data protection standards.
  • Granular control: You manage exactly who has access to call summaries within your organization.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

The impact on your performance

MetricBeforeAfter
Writing time5 to 10 minutes per call0 minutes (automated)
CRM data qualityVariable and incompleteStandardized and exhaustive
Commitment trackingHigh risk of forgetting100% captured

Take action with bettervoice

Free your team from administrative tasks and focus on building customer relationships.

Automatically retrieve information from BetterVoice calls with Swiftask

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