Automate FAQ responses in Belco with your AI agents
Swiftask integrates your AI agents with Belco. Your customers get instant, accurate answers, freeing your support team from repetitive tasks.
Result:
Boost your response times and increase customer satisfaction while optimizing your support team's workload.
AI Agents
belco
Connector belco · Secure OAuth 2.0
Your support team is overwhelmed by repetitive questions
In customer service, the same volume of questions keeps coming back. Manually handling these requests in Belco slows down your responsiveness and prevents your agents from focusing on complex cases that require human expertise.
Main negative impacts:
Excessive response times
The accumulation of simple FAQ tickets clogs the queue, delaying the resolution of critical customer issues.
Support team burnout
Answering the same questions all day is frustrating and lowers your team's motivation.
Degraded customer experience
A customer waiting hours for a simple answer eventually turns to competitors.
Swiftask deploys an intelligent AI agent within Belco. It analyzes incoming tickets, identifies frequently asked questions, and offers relevant answers instantly.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
A customer asks a question about your return policy. The ticket sits in the queue for hours. A human agent eventually opens the ticket, copies and pastes a standard response, and closes the ticket. The customer is dissatisfied with the wait.
With Swiftask + Belco
The ticket arrives in Belco. The Swiftask AI agent reads it instantly, detects an FAQ question, generates a personalized response, and sends it to the customer. All within seconds, 24/7.
Set up your FAQ auto-response in 4 steps
1
STEP 1 : Create your AI agent in Swiftask
Define a dedicated support agent. Import your knowledge base or FAQ documents so it can draw upon the right information.
2
STEP 2 : Integrate Swiftask with Belco
Easily connect Swiftask to your Belco account via a secure configuration, allowing the agent to access incoming tickets.
3
STEP 3 : Define response rules
Configure confidence thresholds: the AI automatically answers clear questions and forwards complex cases to humans.
4
STEP 4 : Activate automation mode
The agent processes tickets in real-time. You can monitor its performance in the Swiftask dashboard.
Advanced features for your support
The AI analyzes the customer's tone, the nature of the request, and the ticket's contextual data to provide a human and accurate response.
- Target connector: The agent performs the right actions in belco based on event context.
- Automated actions: Automatic ticket response, intelligent categorization, suggested responses for human agents, multi-language support, and automatic escalation to specialized agents.
- Native governance: Every interaction is logged in Belco, providing total traceability for your management teams.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-belco@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose Swiftask for your support
24/7 Availability
Your customers get answers even outside of business hours.
Drastic reduction in response times
Go from several hours to a few seconds for frequently asked questions.
Improved CSAT
Response speed automatically increases your customer satisfaction.
Productivity gain
Your human agents focus on high-value tickets.
Scalability without hiring
Handle a growing volume of tickets without needing to increase your support team size.
Security and compliance
Swiftask applies enterprise-grade security standards for your belco automations.
- Data privacy: Your customer data remains private and secure throughout the automation process.
- Full control: You have the final say: disable automation with a single click.
- GDPR compliance: Swiftask adheres to the strictest security standards to protect your data.
- Continuous audit: Access a full history of AI-generated responses.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your support
| Metric | Before | After |
|---|---|---|
| Average response time | 4 hours | 15 seconds |
| Tickets handled by AI | 0% | up to 70% |
| Customer satisfaction (CSAT) | Declining | Consistently improving |
| Manual workload | 100% | 30% (complex tasks only) |
Take action with belco
Boost your response times and increase customer satisfaction while optimizing your support team's workload.