Ensure 24/7 availability on Belco with your AI agents
Swiftask connects your AI agents to your Belco platform. Your customers receive instant answers, day or night, without involving your team.
Result:
Improve your customer satisfaction rate while reducing your human agents' workload.
AI Agents
belco
Connector belco · Secure OAuth 2.0
Customer support limited by business hours
Your customers expect immediate answers, even outside your opening hours. The lack of instant response leads to frustration, lower satisfaction, and ultimately, lost revenue for your e-commerce business.
Main negative impacts:
Customer frustration and abandonment
Delayed responses drive customers to competitors. Reactivity is the primary driver of loyalty.
Monday morning backlog
Accumulating tickets over the weekend creates an operational bottleneck as soon as work resumes.
High support costs
Maintaining a 24/7 human team is financially unsustainable for most growing businesses.
Swiftask automates the processing of incoming requests on Belco. Your AI agent analyzes, qualifies, and answers common questions instantly, 24/7.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
A customer asks an urgent question on a Sunday evening. They must wait until Monday morning for a response. Meanwhile, they don't complete their purchase, doubt your service reliability, and may look for an alternative.
With Swiftask + Belco
The customer asks their question on a Sunday evening. Your Swiftask AI agent, connected to Belco, analyzes the request, checks your knowledge base, and responds instantly in a personalized way. The customer is reassured and can complete their purchase.
Set up your 24/7 support in 4 steps
1
STEP 1 : Create your AI support agent
Configure an agent in Swiftask with your brand guidelines and product knowledge. It is ready to interact with your customers.
2
STEP 2 : Connect your Belco account
Enable the Belco connector in Swiftask to allow the agent to read and reply to conversations in real time.
3
STEP 3 : Define response rules
Configure the scenarios the agent should handle automatically and when it should escalate to a human.
4
STEP 4 : Activate automation
Your support is now open 24/7. Monitor handled conversations from the Swiftask dashboard.
What your AI agent can do on Belco
The agent analyzes the customer's tone, intent, and history within Belco to provide a relevant and empathetic response.
- Target connector: The agent performs the right actions in belco based on event context.
- Automated actions: Automatic FAQ responses, order tracking, product assistance, lead qualification. Intelligent escalation to a human if the request is complex.
- Native governance: Every interaction is synchronized in Belco, ensuring a seamless experience for your human agents.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-belco@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits for your business
Full availability
Your customers are served instantly, at any time, strengthening your brand image.
Reduced operational load
Your human team focuses only on high-value tasks.
Improved conversion rate
Answering pre-sales questions quickly removes barriers to purchase immediately.
Continuous learning
The agent improves over time by learning from successful interactions.
Seamless integration
Swiftask fits natively into your current Belco workflow.
Security and compliance
Swiftask applies enterprise-grade security standards for your belco automations.
- Secure connection: Uses secure APIs to communicate with Belco without compromising your data.
- Data governance: You maintain full control over the information accessible by the agent.
- GDPR compliance: Swiftask adheres to customer data protection standards.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measure the impact on your support
| Metric | Before | After |
|---|---|---|
| Average response time | Several hours | Instant |
| Availability | Business hours (40h/week) | 24/7 (168h/week) |
| Customer Satisfaction (CSAT) | Average | Strongly increasing |
Take action with belco
Improve your customer satisfaction rate while reducing your human agents' workload.