Automate your support ticket classification with AI
Swiftask transforms your ticket management. Your AI agents analyze every incoming request, categorize it precisely, and assign it to the right team instantly.
Result:
Drastically reduce initial response time and eliminate manual ticket sorting.
AI Agents
bart
Connector bart · Secure OAuth 2.0
Manual ticket management slows down your support
Ticket volume is rising, but your team wastes valuable time sorting, reading, and manually dispatching every request. This manual process is prone to errors, unnecessary delays, and customer frustration.
Main negative impacts:
Increased response times
Time spent manually sorting tickets delays their handling by the right agents.
Frequent routing errors
Misclassification leads to tickets bouncing between departments, increasing resolution time.
Operational overload
Your support experts spend more time on ticket administration than on solving complex issues.
Swiftask uses AI to automatically classify every ticket upon receipt. Thanks to this automation, your tickets are immediately tagged, prioritized, and routed to the right agent or queue.
BEFORE / AFTER
What changes with Swiftask
Before Swiftask automation
A customer sends a ticket. It stays in a global queue. A support agent must read the ticket, identify the issue, manually tag it, and transfer it to the relevant department. The ticket can wait several hours before being handled by the right person.
With Swiftask + BART
The ticket is received. The Swiftask AI agent instantly analyzes it, detects the intent, applies the appropriate tags, and routes it to the specialized team. The ticket is already prioritized and ready to be handled as soon as the agent opens the dashboard.
Set up your AI classification in 4 steps
1
STEP 1 : Define categories
Configure the categories and priorities specific to your business within Swiftask.
2
STEP 2 : Connect your source
Link your ticketing system via the BART connector to enable real-time analysis.
3
STEP 3 : Train the agent
Provide examples to your AI agent so it learns to recognize your ticket typologies.
4
STEP 4 : Activate automation
Enable the workflow so that every incoming ticket is processed automatically upon receipt.
Advanced classification capabilities
The AI agent analyzes content, sentiment, and context for ultra-precise classification, going beyond simple keyword filtering.
- Target connector: The agent performs the right actions in bart based on event context.
- Automated actions: Automatic ticket tagging. Prioritization based on detected urgency. Intelligent routing to the right queues. Detection of spam or off-topic requests.
- Native governance: You keep full control: you can adjust classification rules at any time from Swiftask.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-bart@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose Swiftask for your tickets
Reduced response time
Immediate routing allows agents to start working on tickets as soon as they arrive.
Increased accuracy
AI eliminates manual routing errors and ensures better workload distribution.
Team productivity
Your experts focus only on resolution, not on ticket organization.
Guaranteed scalability
Handle increasing ticket volumes without needing to hire for sorting.
Data-driven support
Get clear statistics on ticket distribution thanks to structured classification.
Security and compliance
Swiftask applies enterprise-grade security standards for your bart automations.
- Secure analysis: Your tickets are analyzed in a secure environment, respecting privacy standards.
- Full audit trail: Every classification decision is tracked for follow-up and optimization.
- Access control: Manage access rights to your AI agent configuration.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your support performance
| Metric | Before | After |
|---|---|---|
| Sorting time per ticket | 3-5 minutes | 0 seconds |
| Routing accuracy | Variable (human) | 95%+ |
| Handling delay | Several hours | Near-instant |
Take action with bart
Drastically reduce initial response time and eliminate manual ticket sorting.