Automate your customer satisfaction surveys with Swiftask and Autocalls
Swiftask connects your AI agents to Autocalls to automate your satisfaction survey campaigns. Get qualified feedback, instantly and at scale.
Result:
Drastically increase response rates and analyze customer sentiment without manual effort.
AI Agents
autocalls
Connector autocalls · Secure OAuth 2.0
Why do manual surveys fail?
Sending ignored emails or mobilizing teams to call customers is expensive and inefficient. Data is often incomplete, biased, or arrives too late to impact retention.
Main negative impacts:
Low response rates
Email or web form surveys are often ignored, limiting the representativeness of your data.
High operational costs
Using agents for satisfaction calls is expensive and diverts your teams from high-value tasks.
Unactionable data
Without automated and immediate analysis, feedback remains raw data with no associated action plan.
Swiftask orchestrates outbound calls via Autocalls. Your AI agent interviews your customers, understands their answers in natural language, and transcribes insights for your teams.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
A marketing team sends an email satisfaction campaign. Response rate: 2%. Data is processed manually a week later. Too late to correct a bad experience.
With Swiftask + Autocalls
As soon as a ticket is closed in your CRM, Swiftask triggers a call via Autocalls. The AI agent collects vocal feedback, analyzes sentiment, and alerts the manager if the score is critical.
4 steps to automate your surveys
1
STEP 1 : Create your survey agent in Swiftask
Define the questions and tone of your survey. The AI agent is ready in a few clicks, without any code.
2
STEP 2 : Connect Autocalls as a call channel
Integrate Autocalls with Swiftask to allow the agent to make outbound calls to your contact lists.
3
STEP 3 : Configure the smart trigger
Trigger the call after a specific event: support closure, delivery, contract renewal, or store visit.
4
STEP 4 : Analyze and act
View reports generated automatically. The AI summarizes feedback and identifies key trends.
Advanced features for your surveys
The AI agent adapts its questions in real time based on customer responses, ensuring a fluid and natural conversation.
- Target connector: The agent performs the right actions in autocalls based on event context.
- Automated actions: Automatic outbound calls, live sentiment analysis, automatic transcription, routing of critical alerts to managers, CRM integration.
- Native governance: All data is centralized in Swiftask for optimal compliance and tracking.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-autocalls@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose this automation?
Higher response rate
Voice calls are much more engaging than a simple form.
Cost reduction
Automate 100% of your routine calls without increasing your headcount.
Real-time analysis
Detect dissatisfied customers immediately and react before they leave.
Data governance
Every piece of feedback is tracked, recorded, and GDPR compliant.
Total flexibility
Adapt your survey scripts in seconds via the no-code interface.
Security and compliance
Swiftask applies enterprise-grade security standards for your autocalls automations.
- Secure hosting: All your survey data is encrypted and stored securely.
- GDPR compliance: Strict management of consent and personal data during calls.
- Full traceability: Complete audit log of every call made via Autocalls.
- Access control: Fine-grained access rights management for your survey campaigns.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measure the impact on your operations
| Metric | Before | After |
|---|---|---|
| Response rate | 2-5% (Email) | 20-40% (AI Voice) |
| Cost per survey | High (Human) | Low (Automated) |
| Analysis time | Several days | Real-time |
Take action with autocalls
Drastically increase response rates and analyze customer sentiment without manual effort.