Elevate your customer feedback with Attentive and Swiftask
Swiftask automates customer feedback collection via Attentive SMS. Instantly analyze sentiment and trigger corrective actions without lifting a finger.
Result:
Boost customer responsiveness and turn every SMS into a growth lever.
AI Agents
attentive
Connector attentive · Secure OAuth 2.0
Manual feedback collection slows your growth
E-commerce brands often struggle to capture customer feedback at the right moment. Email surveys are ignored, and manual SMS analysis is a massive productivity drain.
Main negative impacts:
Low response rates
Traditional methods lack proximity. Customers ignore long, impersonal surveys.
Slow and fragmented analysis
Manually processing SMS feedback prevents a consolidated view of customer satisfaction in real time.
Delayed reaction to complaints
Without automation, subtle signs of dissatisfaction are detected too late, impacting retention.
Swiftask turns Attentive into an intelligent feedback channel. The AI agent sends personalized surveys via SMS and analyzes responses in real time.
BEFORE / AFTER
What changes with Swiftask
The manual process
Support receives dozens of SMS. An agent must read, categorize, and reply one by one. Data is never centralized, and trends go unnoticed.
The Swiftask approach
The AI agent sends a feedback request via Attentive. It receives the reply, analyzes sentiment, updates your CRM, and alerts support if urgent action is needed.
Set up your workflow in 4 steps
1
STEP 1 : Initialize the agent in Swiftask
Create a dedicated customer feedback agent. Define sentiment analysis rules and template messages.
2
STEP 2 : Connect Attentive API
Integrate Attentive as a communication channel. Swiftask connects securely to manage your SMS sends.
3
STEP 3 : Define triggers
Configure automatic sends after a delivered order or closed support ticket to maximize response rates.
4
STEP 4 : Automate actions
Configure automatic responses based on the CSAT score received via SMS.
Capabilities of your AI agents for Attentive
The AI analyzes tone, language, and urgency of each SMS response to prioritize actions.
- Target connector: The agent performs the right actions in attentive based on event context.
- Automated actions: Send personalized SMS surveys, semantic analysis of responses, automatic routing to support, CRM profile updates.
- Native governance: All data is synced with Swiftask for full reporting.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-attentive@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits of this automation
Increased reactivity
Identify dissatisfied customers in seconds.
Better response rates
SMS format is far more effective than email.
Productivity gains
Total elimination of manual feedback entry.
Data-driven decisions
Clear reports on overall customer satisfaction.
Scalable personalization
Each customer receives a message tailored to their journey.
Compliance and security
Swiftask applies enterprise-grade security standards for your attentive automations.
- Secure authentication: Secure API connection with permission management.
- GDPR and opt-in: Strict adherence to SMS consent rules.
- Full audit trail: Traceability for every SMS interaction.
- Robust infrastructure: Data processed on highly secure servers.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your CX
| Metric | Before | After |
|---|---|---|
| Response rate | 5-10% (email) | 30-50% (SMS) |
| Analysis time | Hours/week | Instant |
| Complaint reduction | High | Proactively controlled |
| Time to deploy | Weeks (IT) | Minutes (no-code) |
Take action with attentive
Boost customer responsiveness and turn every SMS into a growth lever.