Respond instantly to your customers with Ambivo and Swiftask AI
Swiftask connects your AI agents to Ambivo to automate your customer responses. Deliver fast, accurate, and personalized support, 24/7.
Result:
Drastically reduce your average response time while improving the perceived quality of your customer support.
AI Agents
ambivo
Connector ambivo · Secure OAuth 2.0
Manual Ambivo ticket management slows down your growth
Manual handling of incoming requests on Ambivo creates bottlenecks. Your support teams are overwhelmed by volume, which degrades response times and customer satisfaction.
Main negative impacts:
Frustrating response delays
Long waits between receiving a request and a human response lead to immediate customer dissatisfaction.
Operational overload
Your agents spend too much time on repetitive queries, neglecting complex cases that require genuine human expertise.
Inconsistent response quality
Without assistance, response quality varies depending on the agent, the time of day, or the team's fatigue level.
Swiftask automates your Ambivo responses. Our AI agents analyze the context of each ticket to propose relevant, consistent, and instant replies.
BEFORE / AFTER
What changes with Swiftask
The traditional workflow
A customer sends a request via Ambivo. It sits in the queue until an agent is available. The response often arrives hours late.
The Swiftask + Ambivo approach
Upon receipt on Ambivo, the Swiftask AI agent analyzes the request, drafts an appropriate response, and submits it for validation or sends it automatically. The customer gets a reply in seconds.
Deploying your AI responses in 4 key steps
1
STEP 1 : AI agent configuration
Define your agent's knowledge and tone in Swiftask so it perfectly reflects your brand.
2
STEP 2 : Connect to your Ambivo account
Enable the Ambivo connector in Swiftask to allow reading and writing of messages.
3
STEP 3 : Define response rules
Configure scenarios where the AI should intervene, particularly for common or urgent questions.
4
STEP 4 : Monitoring and tuning
Track your agent's performance via the dashboard and fine-tune its responses continuously.
Intelligent capabilities for Ambivo
The agent analyzes client history, request intent, and data from your internal knowledge base.
- Target connector: The agent performs the right actions in ambivo based on event context.
- Automated actions: Automatic response drafting, ticket categorization, suggestion of solutions, and automatic escalation to a human if necessary.
- Native governance: Every action is logged to ensure full compliance and continuous AI improvement.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-ambivo@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Strategic advantages for your support
24/7 Response
Ensure continuous presence for your customers, regardless of time zone.
Increased productivity
Free your agents from repetitive tasks so they can focus on complex issues.
Enhanced customer satisfaction
Speed of processing is the primary driver of customer satisfaction in the B2B sector.
Effortless scalability
Handle an increasing volume of tickets without having to hire massively.
Consistent brand voice
AI ensures that every response strictly adheres to your editorial guidelines.
Data security and governance
Swiftask applies enterprise-grade security standards for your ambivo automations.
- Data encryption: All communications between Ambivo and Swiftask are end-to-end encrypted.
- Strict access control: Granular access rights management within your Swiftask platform.
- Audit and compliance: Complete history of all AI-generated interactions for your audit needs.
- Robust infrastructure: Secure hosting meeting the market's most demanding standards.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact of automation
| Metric | Before | After |
|---|---|---|
| First response time | Several hours | A few seconds |
| Manual ticket volume | 100% | Under 20% |
| AI resolution rate | 0% | Up to 70% |
| Setup time | Weeks (development) | A few hours (no-code) |
Take action with ambivo
Drastically reduce your average response time while improving the perceived quality of your customer support.