Turn every purchase into an improvement opportunity with automated feedback
Swiftask uses Amazon SES to automatically send personalized feedback requests after every order. Your AI agents analyze the responses for you.
Result:
Increase your response rate and gain actionable insights without managing your email campaigns manually.
AI Agents
amazon ses
Connector amazon ses · Secure OAuth 2.0
Manual customer feedback collection is inefficient and costly
Manually sending follow-up emails after every purchase is impossible at scale. Companies lose valuable data about their products, which hinders their growth.
Main negative impacts:
Low response rates
Generic emails sent at the wrong time are ignored. Without personalization based on the purchase, customer engagement remains low.
Time-consuming data processing
Manually reading and classifying hundreds of customer reviews takes significant time, preventing quick responses to issues.
Lack of actionable insights
Without automated analysis, customer satisfaction trends remain hidden in unstructured inboxes.
Swiftask automates feedback requests via Amazon SES as soon as an order is marked as 'delivered'. Our AI agents analyze the feedback to provide clear insights.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
A marketing team manually exports customer lists, sends bulk emails via a third-party tool, and spends days compiling answers in Excel to understand what customers think.
With Swiftask + Amazon SES
The process is triggered automatically by your order system. The AI agent sends a personalized email via Amazon SES, receives the reply, analyzes sentiment, and updates your dashboard in real time.
Set up your feedback loop in 4 steps
1
STEP 1 : Configure your feedback AI agent
Define your survey questions and your brand's tone of voice in the Swiftask interface.
2
STEP 2 : Connect Amazon SES
Configure your Amazon SES credentials in Swiftask to ensure optimal email deliverability.
3
STEP 3 : Define the trigger
Connect your e-commerce platform or CRM to Swiftask to trigger the feedback email after delivery.
4
STEP 4 : Activate automated analysis
The AI agent processes incoming replies, classifies them, and alerts you if negative feedback requires human intervention.
Key features of your feedback agent
The AI agent analyzes overall sentiment, recurring keywords (e.g., 'delivery', 'quality', 'price'), and satisfaction scores.
- Target connector: The agent performs the right actions in amazon ses based on event context.
- Automated actions: Transactional email sending via Amazon SES. Real-time NLP sentiment analysis. Automated feedback categorization. Automatic alerts for customer support on low scores.
- Native governance: All data is centralized in Swiftask, facilitating reporting and continuous improvement.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-amazon-ses@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose this automation?
Improved conversion rates
Customers feel heard, which fosters loyalty and repeat purchases.
Fast product insights
Identify defects in your products or services instantly with AI analysis.
Amazon SES deliverability
Benefit from the robustness and reputation of Amazon SES to ensure your emails reach the inbox.
Reduced operational costs
Eliminate manual work of processing emails and data entry.
Compliance and security
Manage your customer data with a robust infrastructure compliant with market standards.
Data security and privacy
Swiftask applies enterprise-grade security standards for your amazon ses automations.
- Communication encryption: All data transitioning between Swiftask and Amazon SES is encrypted.
- Consent management: Easy integration with your preference management tools to comply with GDPR.
- Environment isolation: Your customer data remains isolated and secure in your Swiftask instance.
- Continuous audit: Access a full history of sent emails and performed analyses.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your business
| Metric | Before | After |
|---|---|---|
| Survey response rate | 5-10% (manual) | 20-30% (automated/personalized) |
| Feedback processing time | Several days | Real time |
| Management cost per email | High (human time) | Minimal (SES infrastructure) |
| Time to deploy | Weeks (development) | A few hours (no-code) |
Take action with amazon ses
Increase your response rate and gain actionable insights without managing your email campaigns manually.