Anticipate customer needs with proactive SMS via Altiria
Swiftask connects your AI agents to the Altiria SMS platform. Inform your customers before they even contact you, automatically and personally.
Result:
Reduce support ticket volume and boost customer satisfaction through proactive communication.
AI Agents
altiria
Connector altiria · Secure OAuth 2.0
Reactive customer service is not enough
Waiting for a customer to contact you to report an issue or ask for a status update is an outdated strategy. Reactivity creates friction, is costly for support resources, and lowers customer loyalty. Modern customers expect information before they have to ask for it.
Main negative impacts:
Support team overload
The lack of proactive communication generates high volumes of incoming tickets for simple status inquiries.
Degraded customer experience
Customers feel ignored if they have to search for information themselves, negatively impacting brand perception.
Missed retention opportunities
Every interaction is an opportunity to reassure the customer. Silence is perceived as a lack of consideration.
Swiftask transforms your approach by automating SMS sending via Altiria. Your AI agent detects key events and communicates proactively with your customers.
BEFORE / AFTER
What changes with Swiftask
Traditional customer service
The customer is waiting for their delivery or an update. They worry, send an email, or call your support. Your team spends their time answering repetitive queries instead of handling complex cases.
Proactive customer service with Swiftask + Altiria
As soon as the order status changes, your AI agent triggers a personalized SMS via Altiria. The customer is informed instantly. Their trust is reinforced, and your support team is not solicited.
Setting up your proactive customer service in 4 steps
1
STEP 1 : Configure your AI agent in Swiftask
Define proactive communication scenarios in Swiftask (e.g., confirmation, delay, follow-up).
2
STEP 2 : Integrate the Altiria gateway
Easily connect your Altiria account to Swiftask to enable bulk or targeted SMS sending.
3
STEP 3 : Define smart triggers
Set up the conditions (webhooks, API) that activate the personalized SMS message sending.
4
STEP 4 : Deployment and monitoring
Activate the flow and monitor sent messages directly from your Swiftask dashboard.
Key features of SMS automation
The AI agent analyzes customer data to personalize each message (name, status, tracking link, recommendations).
- Target connector: The agent performs the right actions in altiria based on event context.
- Automated actions: Transactional SMS sending, tracking notifications, appointment reminders, security alerts, targeted marketing messages.
- Native governance: All sends via Altiria are centralized and tracked to ensure compliance and performance analysis.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-altiria@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits for your company
Drastic reduction in support tickets
By informing proactively, you eliminate incoming status requests.
Increased customer satisfaction
Transparent and instant communication reinforces trust and loyalty.
Personalization at scale
The AI adapts the content of each SMS, offering a human experience despite automation.
High SMS channel performance
SMS boasts an open rate of over 95%, ensuring your message is actually read.
Unified governance
Manage all your proactive communications from a single interface, with no silos.
Security and compliance
Swiftask applies enterprise-grade security standards for your altiria automations.
- Secure integration: Encrypted API connection between Swiftask and Altiria.
- Data protection: Strict adherence to GDPR in processing phone numbers and messages.
- Full traceability: Detailed history of every sent message for audit and compliance.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact
| Metric | Before | After |
|---|---|---|
| Support ticket volume | High (reactive) | Reduced by up to 40% |
| Customer response time | Several hours | Instant |
| Customer satisfaction (CSAT) | Standard | Significant increase |
Take action with altiria
Reduce support ticket volume and boost customer satisfaction through proactive communication.