Automatically triage and prioritize emails in Agiled with AI
Swiftask connects your AI agents to Agiled to analyze and classify incoming emails. Stop wasting time on manual inbox management.
Result:
Save hours every week. Ensure every client email is handled by the right person, at the right time.
AI Agents
agiled
Connector agiled · Secure OAuth 2.0
Your team is wasting precious time on manual email triage
In Agiled, the volume of incoming emails can quickly become overwhelming. Between client requests, invoices, and notifications, your team spends hours reading, sorting, and redirecting messages. This repetitive work slows down client responses and leads to errors.
Main negative impacts:
Slow client response times
Important emails get stuck in a shared inbox, delaying action by the relevant team members.
Cognitive overload
Manual sorting is a low-value task that drains your team's energy and reduces focus on strategic goals.
Risk of oversight or error
A critical email can be missed or misfiled among dozens of unimportant messages, harming client relations.
Swiftask deploys an intelligent AI agent that reads every email arriving in your Agiled ecosystem, understands it, categorizes it, and performs the appropriate action: assignment, auto-reply, or alert.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
An assistant opens the mailbox. They read every message, identify urgency, and manually move it into Agiled or create a task. This process is slow, prone to interruptions, and impossible to scale.
With Swiftask + Agiled
The AI agent intercepts the email upon receipt. It analyzes sentiment and intent. It automatically creates an Agiled task with the right priority and assigns the appropriate team member. Everything is ready in seconds.
How to automate your email triage in 4 steps
1
STEP 1 : Define your triage rules
Set classification criteria in Swiftask: keywords, senders, urgency, or request type.
2
STEP 2 : Connect Agiled
Link your Agiled instance to Swiftask to allow the agent to interact with your tasks and projects.
3
STEP 3 : Train your AI agent
Provide your agent with instructions on how to categorize different types of emails.
4
STEP 4 : Activate the workflow
Let the agent process emails in real time. Monitor actions from the Swiftask dashboard.
Advanced features for Agiled
The agent analyzes context, urgency, sentiment, and client history related to the email for ultra-precise classification.
- Target connector: The agent performs the right actions in agiled based on event context.
- Automated actions: Automatic Agiled task creation. Automatic assignment to team members. Automatic tagging. Personalized auto-reply. Alerting via Slack or Teams for urgent items.
- Native governance: Every action is logged in an audit trail to ensure process transparency.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-agiled@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why automate triage with Swiftask
Lightning-fast client response
Drastically reduce response times by automating need qualification.
Boosted productivity
Free your team from administrative tasks so they can focus on client value.
Standardized processes
Ensure every email is handled according to the same rules, eliminating human subjectivity.
Effortless scalability
Manage increasing email volumes without hiring additional administrative staff.
Seamless integration
Swiftask adapts to your existing Agiled setup without requiring technical overhaul.
Security and reliability
Swiftask applies enterprise-grade security standards for your agiled automations.
- Protected data: Swiftask follows the strictest security standards for processing your emails and Agiled data.
- Full control: You remain in charge of the agent's rules and can disable automation at any time.
- GDPR compliance: Data processing is compliant with privacy requirements.
- Audit log: Review the history of your agent's actions for total transparency.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your business
| Metric | Before | After |
|---|---|---|
| Average triage time | Minutes per email | Under 5 seconds |
| Classification error rate | 5 to 10% | Under 1% |
| Client satisfaction | Variable | Consistent improvement |
| Time saved per employee | 0 | 5+ hours/week |
Take action with agiled
Save hours every week. Ensure every client email is handled by the right person, at the right time.