Turn lost package management into a positive customer experience with AI
Swiftask connects to AfterShip to automatically detect, qualify, and handle lost packages. Reduce customer stress and support team workload.
Result:
Turn a logistics incident into a fast, automated resolution, without manual intervention.
AI Agents
aftership
Connector aftership · Secure OAuth 2.0
Lost packages are paralyzing your customer support
A lost package is a major driver of support tickets. Current manual processes — checking AfterShip, contacting the carrier, responding to customers — are slow and frustrating for everyone.
Main negative impacts:
Support team saturation
Teams are overwhelmed by repetitive inquiries about package status, reducing time for complex cases.
Loss of customer trust
Lack of proactivity in communicating about delivery incidents permanently damages your brand image.
High operational costs
Manual handling of every dispute is expensive in terms of human time and administrative resources.
Swiftask analyzes AfterShip data in real time. As soon as a 'lost' anomaly is detected, the AI agent automatically triggers the resolution protocol: customer notification, ticket creation, and follow-up.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
The customer realizes their package is stuck. They contact support. The agent searches AfterShip, waits for a carrier response, and finally replies after 48 hours. The customer is already unhappy.
With Swiftask + AfterShip
As soon as AfterShip marks the package as lost, the Swiftask agent identifies the customer, sends a personalized apology, offers a refund or reshipment solution, and updates your CRM automatically.
Automate your dispute management in 4 steps
1
STEP 1 : Define your resolution strategy
Configure scenarios in Swiftask: what to do when a package is lost? (e.g., automatic email, voucher, refund).
2
STEP 2 : Connect AfterShip to Swiftask
Link your AfterShip account via our secure connector to give the agent access to real-time delivery statuses.
3
STEP 3 : Configure AI triggers
Set the agent to monitor 'lost' or 'exception' events specifically in AfterShip.
4
STEP 4 : Deploy and automate
Activate the agent. It works in the background, handling every lost package instantly upon detection.
What your AI agent can do with AfterShip
The agent analyzes the AfterShip status, customer history, order value, and geographical area to personalize the response.
- Target connector: The agent performs the right actions in aftership based on event context.
- Automated actions: Automatic email or follow-up messaging. Ticket creation in your support tool (Zendesk, Intercom, etc.). Automated compensation calculation based on your business rules. ERP status updates.
- Native governance: All actions are tracked and auditable in the Swiftask dashboard.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-aftership@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits for your e-commerce
Instant resolution
The customer is informed before they even notice, drastically reducing stress.
Reduced ticket volume
Automate responses to recurring logistics issues to free up your agents.
Increased loyalty
Turn a bad delivery experience into an example of proactive customer service.
Business governance
Maintain full control over refund policies and communication through rules defined in Swiftask.
Total scalability
Whether you have 10 or 10,000 lost packages per month, the AI agent handles the volume without extra effort.
Security and compliance
Swiftask applies enterprise-grade security standards for your aftership automations.
- Secure API connection: The AfterShip integration uses authenticated and restricted access, ensuring the protection of your customer data.
- GDPR compliance: All processed data adheres to European privacy standards.
- Rule control: You define strict refund thresholds and communication policies that the agent cannot exceed.
- Full audit trail: Detailed history of every action taken by the agent for each package.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your logistics operations
| Metric | Before | After |
|---|---|---|
| Resolution time | 24h - 72h (manual) | Instant (automated) |
| Support ticket volume | High (due to disputes) | -40% on average |
| Customer Satisfaction (CSAT) | Drops during incidents | Stabilized or increased |
| Processing cost | High cost per ticket | Marginal cost per incident |
Take action with aftership
Turn a logistics incident into a fast, automated resolution, without manual intervention.