Automate your Aero Workflow task routing with AI
Swiftask connects your Aero Workflow streams to AI to automatically route every task to the most qualified team member or department.
Result:
Save valuable time on operational management and eliminate manual distribution errors.
AI Agents
aero workflow
Connector aero workflow · Secure OAuth 2.0
Manual task distribution slows down your productivity
In many companies, manually assigning tasks arriving in Aero Workflow is a bottleneck. Managers lose time sorting, prioritizing, and reassigning, while urgent tasks sit in the queue.
Main negative impacts:
Inefficient workload distribution
Some team members are overloaded while others are underutilized, due to a lack of real-time visibility.
Increased processing times
Time spent manually sorting tasks increases the overall delivery time of your services.
Risk of human error
Misunderstanding a task's content can lead to assigning it to the wrong person.
Swiftask analyzes the context of each incoming task in Aero Workflow and makes routing decisions based on your specific business rules, instantly.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
A new request arrives. A manager must open it, analyze priority and subject, then search for someone available in Aero Workflow to assign it. It's slow and prone to forgetting.
With Swiftask + Aero Workflow
As soon as a task is created, the Swiftask AI agent analyzes it, identifies required skills, and automatically assigns it to the ideal person in Aero Workflow. Work begins immediately.
Set up intelligent routing in 4 steps
1
STEP 1 : Define routing rules in Swiftask
Create your AI agent and define routing criteria: skills, availability, priority, or task type.
2
STEP 2 : Connect your Aero Workflow account
Link Swiftask to your Aero Workflow instance via secure API to allow task reading and writing.
3
STEP 3 : Set up the trigger
Configure the agent to activate upon every task creation or update in Aero Workflow.
4
STEP 4 : Activate automation
The agent starts routing tasks in real time. Track its performance on your dashboard.
Intelligent routing capabilities
The agent analyzes the title, description, attachments, and metadata of the task in Aero Workflow.
- Target connector: The agent performs the right actions in aero workflow based on event context.
- Automated actions: Automatic reassignment, adding priority tags, notifying managers, routing based on current workload.
- Native governance: All routing actions are logged to ensure total transparency.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-aero-workflow@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits for your organization
Resource optimization
Each task is handled by the most competent person at the right time.
Reduced cycle time
Eliminate waiting times associated with manual distribution.
Increased scalability
Manage increasing task volumes without increasing administrative staff.
Security and compliance
Swiftask applies enterprise-grade security standards for your aero workflow automations.
- Secure access: Robust authentication with Aero Workflow.
- Full audit: History of every routing decision available.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable results
| Metric | Before | After |
|---|---|---|
| Assignment time | Several hours | A few seconds |
| Routing accuracy | Variable | High and consistent |
Take action with aero workflow
Save valuable time on operational management and eliminate manual distribution errors.