Resolve Adyen payment tickets instantly with AI
Swiftask connects your AI agents to Adyen to analyze transactions, check statuses, and answer customers without human intervention.
Result:
Reduce payment ticket resolution time and improve customer satisfaction.
AI Agents
adyen
Connector adyen · Secure OAuth 2.0
Customer support overwhelmed by payment inquiries
Questions about payment failures, refunds, or transaction statuses create a huge burden for support teams. Manually switching between the Adyen portal and your ticketing tool creates unacceptable delays for the end customer.
Main negative impacts:
Long response times
Customers wait days for a simple status check, which degrades the shopping experience.
Operational overload
Support agents waste precious time copy-pasting data between Adyen and the CRM.
Risk of human error
Manual handling of transaction data increases the risk of communication errors.
Swiftask deploys AI agents that query Adyen in real-time to diagnose payment issues and provide accurate answers to your customers.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
A customer asks why their payment failed. The support agent checks the Adyen portal, looks for the transaction ID, analyzes the error code, and writes a manual response. This takes 20 minutes.
With Swiftask + Adyen
The AI agent receives the ticket, instantly checks the transaction status in Adyen via API, identifies the cause (e.g., insufficient funds), and replies to the customer in less than 30 seconds.
Set up your Adyen support agent in 4 steps
1
STEP 1 : Define agent intents
Teach your AI agent to recognize queries related to payments: failures, refunds, status.
2
STEP 2 : Connect your Adyen account
Configure the secure integration with Adyen to allow the agent to access transaction data in read-only mode.
3
STEP 3 : Configure response rules
Define response scenarios for each type of payment error identified in Adyen.
4
STEP 4 : Activate automation
Deploy the agent on your support channels (email, chat) and monitor performance in the Swiftask dashboard.
Key features of the Adyen agent
The agent analyzes Adyen refusal codes, transaction dates, and customer history to provide a relevant diagnosis.
- Target connector: The agent performs the right actions in adyen based on event context.
- Automated actions: Payment status check, refund initiation (under conditions), explanation of refusals, automatic escalation to a human if necessary.
- Native governance: All actions are logged to ensure full compliance with PCI-DSS standards.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-adyen@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose Swiftask for your Adyen support
24/7 Support
Your customers get answers about their payments anytime, without waiting for office hours.
Technical precision
The AI translates technical Adyen codes into clear, understandable explanations for the customer.
Enhanced security
Restricted access to sensitive data, compliance with the strictest security protocols.
Increased productivity
Your human agents focus on complex cases requiring manual intervention.
Unified customer experience
Support becomes seamless and proactive, reinforcing trust in your brand.
Security and compliance
Swiftask applies enterprise-grade security standards for your adyen automations.
- Secure integration: Exclusive use of official Adyen APIs with secure key authentication.
- Data privacy: Payment data is processed according to current security standards.
- Full audit trail: Every agent interaction is logged for full traceability.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your performance metrics
| Metric | Before | After |
|---|---|---|
| First Response Time (FRT) | Several hours | Less than a minute |
| Manual ticket volume | 100% | Less than 20% (complex cases only) |
| Customer Satisfaction (CSAT) | Standard | Increasing due to responsiveness |
Take action with adyen
Reduce payment ticket resolution time and improve customer satisfaction.