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Manage your AcyMailing emails automatically, thanks to your AI agents

Swiftask connects your AI agents to AcyMailing. Never leave an email unanswered: your customers receive relevant, instant replies.

Result:

Boost your response rate and free your support team from repetitive tasks.

Manual email management hinders your growth

With increasing email volume, handling every reply manually becomes impossible. Your team wastes valuable time writing similar messages, while response times increase, hurting customer satisfaction.

Main negative impacts:

  • Excessive response times: Manual processing leads to inevitable delays, especially during peak activity or outside business hours.
  • Team burnout: Your employees spend their day copying-pasting standard responses instead of handling complex, high-value requests.
  • Inconsistent messaging: Without intelligent automation, every team member responds differently, damaging your brand image.

Swiftask integrates with AcyMailing to analyze incoming emails and generate relevant automated responses. The AI learns your tone and knowledge base to reply just like you would.

BEFORE / AFTER

What changes with Swiftask

Without Swiftask

A customer replies to your email campaign. Your team receives the message, reads it, searches for the right answer in a document, writes the email, then sends it. The process takes hours or even days.

With Swiftask + AcyMailing

As soon as a reply is detected by AcyMailing, your AI agent analyzes it, drafts a personalized response, and sends it instantly or saves it as a draft for approval. Your customer is satisfied in seconds.

How to set up automated replies in 4 steps

STEP 1 : Create your response agent

Define your agent's personality and knowledge in Swiftask (FAQs, return policies, etc.).

STEP 2 : Connect AcyMailing

Link your AcyMailing account to Swiftask to enable incoming email reading and response sending.

STEP 3 : Define trigger rules

Choose which AcyMailing lists or campaigns should benefit from automated replies.

STEP 4 : Activate automatic mode

Launch the agent and monitor exchanges from the Swiftask dashboard to ensure optimal quality.

Key features of the AcyMailing AI agent

The agent analyzes the intent, sentiment, and technical context of each incoming email to provide a tailored response.

  • Target connector: The agent performs the right actions in acymailing based on event context.
  • Automated actions: Automatic drafting of personalized responses. Integration of dynamic data (name, history). Emergency detection for human escalation. Automatic archiving of exchanges.
  • Native governance: All drafts and sent responses are centralized in Swiftask for quick review by your teams.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-acymailing@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Benefits for your business

1. 24/7 Availability

Your customers receive replies even on weekends or at night, without human intervention.

2. Drastic cost reduction

Automate repetitive email processing to reduce the cost per ticket.

3. Consistent brand image

The AI strictly adheres to your editorial guidelines and defined tone.

4. Unlimited scalability

Increase your AcyMailing campaign volume without fear of being overwhelmed by replies.

5. Continuous learning

Your agent improves as you validate or modify its responses.

Security and privacy

Swiftask applies enterprise-grade security standards for your acymailing automations.

  • Encrypted data: All exchanges between Swiftask and AcyMailing are secure.
  • Human validation: You can configure the agent to save responses as drafts for validation.
  • GDPR compliance: Swiftask adheres to the strictest privacy standards.
  • Full control: Keep control over the agent's rules at all times.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

Measurable results

MetricBeforeAfter
Average response time24 - 48 hoursUnder 2 minutes
Volume of emails processedLimited by human capacityUnlimited
Customer satisfactionVariableConstant improvement
Team productivityLow (repetitive tasks)High (complex tasks)

Take action with acymailing

Boost your response rate and free your support team from repetitive tasks.