Optimize your Acquire conversation routing with AI
Swiftask connects your AI agents to Acquire to analyze, categorize, and route every inquiry to the right expert or department in real time.
Result:
Drastically reduce response times and eliminate manual transfer errors.
AI Agents
acquire
Connector acquire · Secure OAuth 2.0
Your agents spend too much time sorting incoming requests
On Acquire, manual conversation routing is a major source of inefficiency. Agents spend valuable time reading and transferring tickets while customers wait for a response. This manual process creates bottlenecks and degrades the user experience.
Main negative impacts:
High response times
Manual transfers between departments slow down initial handling, frustrating customers and increasing churn rates.
Agents overloaded with sorting
Your experts spend more time classifying requests than solving complex, high-value problems.
Frequent routing errors
Human errors during transfers lead to additional delays and a poor perception of service quality.
Swiftask instantly analyzes the content, intent, and context of every incoming message on Acquire. It automatically routes the conversation to the most qualified team, without any manual action.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
A customer asks a complex technical question. The message lands in a general queue. A Level 1 agent reads it, realizes it's technical, and manually transfers it to technical support. The customer has already lost 10 minutes.
With Swiftask + Acquire
As soon as the message is received, Swiftask analyzes the request. It immediately identifies a 'Technical Support' intent and routes the conversation to the priority technical support channel. The expert receives the notification instantly.
How to set up intelligent routing for Acquire in 4 steps
1
STEP 1 : Connect your Acquire account to Swiftask
Use our secure connectors to link Swiftask to your Acquire instance in a few clicks.
2
STEP 2 : Define your routing rules
Create AI agents in Swiftask and configure classification rules based on keywords, intent, or customer data.
3
STEP 3 : Configure transfer actions
Specify which department or Acquire agent each type of request should be automatically directed to.
4
STEP 4 : Activate and optimize
Launch the automation. Track performance in the Swiftask dashboard and continuously adjust your rules.
Key AI routing features
Semantic text analysis, customer intent detection, entity identification (order number, product), and sentiment analysis.
- Target connector: The agent performs the right actions in acquire based on event context.
- Automated actions: Automatic conversation transfer, assignment to a specific agent, addition of classification tags, triggering of contextual automated responses.
- Native governance: All routing actions are logged for later analysis of your support performance.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-acquire@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits of intelligent routing
Reduced First Response Time
Tickets land directly in the hands of the right experts, accelerating resolution.
Improved productivity
Your agents focus only on interactions that require their human expertise.
Smooth customer experience
The customer gets a relevant answer much faster, increasing satisfaction.
Support scalability
Handle a growing volume of conversations without proportionally increasing your sorting headcount.
Actionable data
Analyze the most frequent request types using Swiftask's routing logs.
Security and compliance
Swiftask applies enterprise-grade security standards for your acquire automations.
- Secure authentication: The Acquire integration adheres to the strictest security standards.
- Data confidentiality: Data processed by the AI stays within your secure environment.
- Full traceability: Every routing decision is logged for auditing.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your support
| Metric | Before | After |
|---|---|---|
| Manual routing time | Several minutes | Instant |
| Routing accuracy | Variable (human error) | Constant (AI) |
| Average response time | High | Reduced by 40%+ |
Take action with acquire
Drastically reduce response times and eliminate manual transfer errors.