Swiftask connects your AI agents to 8x8 Connect. Send personalized alerts, order updates, or appointment reminders automatically.
Result:
Improve customer satisfaction by anticipating their needs with relevant, instant communication.
Improve customer satisfaction by anticipating their needs with relevant, instant communication.
The cost of reactive customer communication
Waiting for customers to contact you is an outdated strategy. Without proactive notifications, you suffer from support overload for simple queries, while customers wait for crucial updates.
Main negative impacts:
With Swiftask and 8x8 Connect, transform your processes into proactive notification flows. Your AI agent detects the event and instantly notifies the customer via SMS or voice.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
A customer waits for an update. They call or email support. Support searches for information and replies manually. Slow, expensive, and frustrating process.
With Swiftask + 8x8 Connect
As soon as an event occurs in your CRM, the Swiftask AI agent triggers a personalized notification via 8x8 Connect. The customer is informed before they even ask.
Set up your proactive notifications in 4 steps
STEP 1 : Define scenarios in Swiftask
Identify key moments (confirmation, delay, reminder) requiring proactive communication.
STEP 2 : Connect 8x8 Connect
Configure your 8x8 Connect credentials as the primary output channel in Swiftask.
STEP 3 : Set up intelligent content
The AI agent personalizes the message using contextual customer data.
STEP 4 : Launch and measure
Activate the automation and track delivery rates and the impact on your support team.
Key automation features
Intelligent analysis of CRM data to trigger messages tailored to the customer profile.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-8x8-connect@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits for your business
1. Reduced support volume
Drastically decrease incoming tickets by informing customers in advance.
2. Increased loyalty
Proactive communication is perceived as a premium service.
3. Operational efficiency
Automate recurring communication tasks without human effort.
4. Data governance
Control exactly what is sent and to whom, with full logging.
5. Scalability
Send thousands of notifications simultaneously without increasing headcount.
Security and compliance
Swiftask applies enterprise-grade security standards for your 8x8 connect automations.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact
| Metric | Before | After |
|---|---|---|
| Support ticket volume | High | -30% on average |
| Customer satisfaction (CSAT) | Standard | Significant improvement |
Take action with 8x8 connect
Improve customer satisfaction by anticipating their needs with relevant, instant communication.
With Swiftask and 8x8 Connect, transform your processes into proactive notification flows. Your AI agent detects the event and instantly notifies the customer via SMS or voice.
Intelligent analysis of CRM data to trigger messages tailored to the customer profile.
Full traceability of every notification sent via the Swiftask dashboard.
Next use case
Streamline your appointment management with AI and 8x8 Connect
Discover the next available use case for 8x8 connect.
View next use case