Enable proactive notifications via 8x8 Connect with Swiftask
Swiftask connects your AI agents to 8x8 Connect. Send personalized alerts, order updates, or appointment reminders automatically.
Result:
Improve customer satisfaction by anticipating their needs with relevant, instant communication.
AI Agents
8x8 connect
Connector 8x8 connect · Secure OAuth 2.0
The cost of reactive customer communication
Waiting for customers to contact you is an outdated strategy. Without proactive notifications, you suffer from support overload for simple queries, while customers wait for crucial updates.
Main negative impacts:
Support team overload
Lack of proactive information generates an unnecessary volume of incoming tickets regarding order or case statuses.
Degraded customer experience
Lack of visibility on important steps creates anxiety and harms trust in your brand.
Missed opportunities
Without targeted communication, you miss key moments to engage, upsell, or retain existing customers.
With Swiftask and 8x8 Connect, transform your processes into proactive notification flows. Your AI agent detects the event and instantly notifies the customer via SMS or voice.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
A customer waits for an update. They call or email support. Support searches for information and replies manually. Slow, expensive, and frustrating process.
With Swiftask + 8x8 Connect
As soon as an event occurs in your CRM, the Swiftask AI agent triggers a personalized notification via 8x8 Connect. The customer is informed before they even ask.
Set up your proactive notifications in 4 steps
1
STEP 1 : Define scenarios in Swiftask
Identify key moments (confirmation, delay, reminder) requiring proactive communication.
2
STEP 2 : Connect 8x8 Connect
Configure your 8x8 Connect credentials as the primary output channel in Swiftask.
3
STEP 3 : Set up intelligent content
The AI agent personalizes the message using contextual customer data.
4
STEP 4 : Launch and measure
Activate the automation and track delivery rates and the impact on your support team.
Key automation features
Intelligent analysis of CRM data to trigger messages tailored to the customer profile.
- Target connector: The agent performs the right actions in 8x8 connect based on event context.
- Automated actions: Transactional SMS sending, voice alerts, dynamic personalization, timezone management, response tracking.
- Native governance: Full traceability of every notification sent via the Swiftask dashboard.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-8x8-connect@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits for your business
Reduced support volume
Drastically decrease incoming tickets by informing customers in advance.
Increased loyalty
Proactive communication is perceived as a premium service.
Operational efficiency
Automate recurring communication tasks without human effort.
Data governance
Control exactly what is sent and to whom, with full logging.
Scalability
Send thousands of notifications simultaneously without increasing headcount.
Security and compliance
Swiftask applies enterprise-grade security standards for your 8x8 connect automations.
- Data encryption: Secure transmission between Swiftask and 8x8 Connect.
- Full audit: History of every notification for GDPR compliance.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact
| Metric | Before | After |
|---|---|---|
| Support ticket volume | High | -30% on average |
| Customer satisfaction (CSAT) | Standard | Significant improvement |
Take action with 8x8 connect
Improve customer satisfaction by anticipating their needs with relevant, instant communication.