Upgrade your customer support with 302.AI and Swiftask
Combine the intelligence of 302.AI with Swiftask's automation to build a highly responsive support system. Resolve complex queries in seconds.
Result:
Drastically reduce response times and free your human agents for high-value tasks.
AI Agents
302.ai
Connector 302.ai · Secure OAuth 2.0
Traditional customer support is overwhelmed
Support teams are facing an ever-increasing ticket volume. Manual replies are slow, repetitive, and costly, leading to lower customer satisfaction.
Main negative impacts:
Long response times
Customers wait for hours or days, damaging their loyalty to your brand.
Human agent burnout
Experts spend 80% of their time on basic questions instead of complex issues.
Lack of 24/7 continuity
Support limited to office hours creates a gap in the overall user experience.
Swiftask connects your data to 302.AI to provide intelligent support. The AI understands and answers queries in real-time, ensuring immediate assistance.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask + 302.AI
A customer asks a complex question. The ticket is queued. A human agent handles it after 24 hours. Satisfaction is low, and cost per ticket is high.
With Swiftask + 302.AI
As soon as a ticket arrives, the AI agent analyzes it, pulls from your knowledge base via 302.AI, and offers a precise solution instantly. The customer is delighted.
Deploy your AI support in 4 steps
1
STEP 1 : Connect your data sources
Centralize your manuals, FAQs, and ticket history in Swiftask.
2
STEP 2 : Configure the agent on 302.AI
Use 302.AI's advanced models to train your agent on your business specifics.
3
STEP 3 : Define response rules
Configure the tone, boundaries, and human hand-off triggers in Swiftask.
4
STEP 4 : Launch and monitor
Go live and track performance through the analytics dashboard.
Key features for support
Semantic intent analysis, sentiment detection, and key entity extraction.
- Target connector: The agent performs the right actions in 302.ai based on event context.
- Automated actions: Automated replies, ticket summarization, intelligent routing to human agents, CRM updates.
- Native governance: Total security: your data is isolated and not used for training third-party models.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-302.ai@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose Swiftask for your support
24/7 Availability
Never leave a customer without an answer, even outside business hours.
Cost reduction
Cut your operational support costs in half through automation.
Consistent quality
AI provides accurate and uniform responses, adhering to your brand guidelines.
Privacy and compliance
Swiftask applies enterprise-grade security standards for your 302.ai automations.
- End-to-end encryption: All communication between Swiftask and 302.AI is fully secured.
- GDPR compliance: Your customer data is processed according to the strictest European standards.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact
| Metric | Before | After |
|---|---|---|
| Average resolution time | 24h+ | < 1 minute |
| Customer Satisfaction (CSAT) | 65% | 92% |
Take action with 302.ai
Drastically reduce response times and free your human agents for high-value tasks.