Provide instant customer responses on 2Chat with your AI agents
Swiftask connects your AI agents to 2Chat to automate your responses. Deliver a seamless and immediate customer experience, 24/7, without overburdening your teams.
Result:
Improve your average response time and free your human agents from repetitive tasks.
AI Agents
2chat
Connector 2chat · Secure OAuth 2.0
The challenge of responsiveness on 2Chat
On 2Chat, your customers expect immediate answers. However, handling every incoming message manually becomes impossible as your activity volume grows.
Main negative impacts:
Too long response times
The delay between receiving a message and a human response lowers customer satisfaction.
Team saturation
Your staff spends time answering the same basic questions at the expense of complex tasks.
Lost opportunities
A late response on 2Chat often means a customer turns to a more responsive competitor.
Swiftask lets you deploy intelligent AI agents directly on 2Chat. They handle incoming requests, qualify needs, and respond instantly according to your guidelines.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
A customer asks a question on 2Chat. Your team is busy or offline. The customer waits for hours, gets impatient, and eventually gives up on the conversation.
With Swiftask + 2Chat
The customer sends a message. The Swiftask AI agent analyzes the request, pulls from your knowledge base, and provides a relevant, instant response.
Set up your automation in 4 steps
1
STEP 1 : Create your agent
Define your agent's goals and persona within Swiftask.
2
STEP 2 : Connect 2Chat
Integrate 2Chat as your preferred communication channel via our dedicated connector.
3
STEP 3 : Train your agent
Import your FAQ or documents so the AI knows your products.
4
STEP 4 : Launch automation
Activate the agent to automatically respond to incoming messages on 2Chat.
Key automation features for 2Chat
The agent analyzes intent, sentiment, and historical context before formulating a response.
- Target connector: The agent performs the right actions in 2chat based on event context.
- Automated actions: Automatic FAQ responses, routing complex requests to humans, lead qualification, sending documentation links.
- Native governance: Every interaction is logged in Swiftask for continuous performance analysis.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-2chat@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits for your business
24/7 Availability
Your customers receive responses even outside business hours.
Cost reduction
Automate first-level support and optimize your human resources.
Brand consistency
The AI strictly adheres to your tone and communication guidelines.
Scalability
Handle message spikes without needing massive hiring.
Actionable data
Analyze frequent questions to improve your products.
Security and privacy
Swiftask applies enterprise-grade security standards for your 2chat automations.
- Data encryption: All conversations are processed with the highest security standards.
- Data governance: You retain full control over the information shared with the AI.
- GDPR compliance: The solution is designed to comply with personal data protection standards.
- Human control: You can take over any conversation at any time.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact
| Metric | Before | After |
|---|---|---|
| Response time | Several hours | Instant |
| AI-handled volume | 0% | Up to 80% |
| Customer satisfaction (CSAT) | Variable | Steady increase |
Take action with 2chat
Improve your average response time and free your human agents from repetitive tasks.