Automate 21RISK incident triage with your AI agents
Swiftask connects to 21RISK to analyze and triage incidents the moment they are reported. Your teams receive only qualified and prioritized alerts.
Result:
Save valuable time on risk qualification and drastically accelerate your response times.
AI Agents
21risk
Connector 21risk · Secure OAuth 2.0
Manual incident triage in 21RISK slows down your team
With a constant flow of incidents in 21RISK, manual triage becomes a bottleneck. Teams waste time qualifying, classifying, and redirecting alerts, increasing the risk of missing critical incidents.
Main negative impacts:
Degraded response time
Manual qualification delays the handling of urgent incidents, compromising operational safety.
Team cognitive overload
Experts spend more time filtering noise than resolving real issues, impacting overall productivity.
Risk of human error
Inconsistent classification can lead to missing major threats or compliance failures.
Swiftask deploys AI agents that instantly analyze every new 21RISK incident. They apply your criticality criteria to automatically sort, tag, and route incidents.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
A new incident arrives in 21RISK. A manager must read it, evaluate its severity, manually classify it, and notify the relevant team. This process takes minutes or hours, leaving the incident untreated.
With Swiftask + 21RISK
As soon as an incident is logged in 21RISK, your AI agent analyzes it, determines its priority, adds relevant tags, and instantly alerts the right people. The incident is triaged and ready for action before human intervention.
Automate your triage in 4 steps
1
STEP 1 : Define your triage rules in Swiftask
Create your agent and configure criticality criteria based on your internal procedures (e.g., incident type, location, financial impact).
2
STEP 2 : Connect 21RISK
Link your 21RISK instance to Swiftask to allow the agent to read new incidents in real-time.
3
STEP 3 : Configure automated actions
Define actions following triage: status updates, automatic assignment, or targeted alerts.
4
STEP 4 : Launch and optimize
Activate the agent and track its performance on the Swiftask dashboard. Adjust rules at any time.
Intelligent triage capabilities
The agent analyzes free text, structured fields, and the history of similar incidents in 21RISK for maximum precision.
- Target connector: The agent performs the right actions in 21risk based on event context.
- Automated actions: Automatic prioritization, tag classification, dynamic assignment, urgent alert triggering, pre-triage report generation.
- Native governance: Every triage decision is logged to ensure transparency and facilitate audits.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-21risk@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why automate triage with Swiftask?
Drastic reduction in response time
Critical incidents are identified and escalated in seconds.
Process consistency
AI applies triage rules uniformly, eliminating human bias.
Resource optimization
Your teams focus on resolution, not incident administration.
Increased visibility
Track triage performance in real-time via Swiftask analytics.
Seamless integration
Use 21RISK as the source of truth, Swiftask as the intelligence engine.
Security and compliance
Swiftask applies enterprise-grade security standards for your 21risk automations.
- Secure integration: Encrypted connection compliant with SaaS security standards.
- Granular control: You maintain full control over automation rules.
- Full audit trail: Complete history of actions performed by the agent.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Operational impact
| Metric | Before | After |
|---|---|---|
| Triage time | Minutes/Hours | Seconds |
| Classification accuracy | Variable (human) | High and consistent |
| Administrative burden | High | None |
Take action with 21risk
Save valuable time on risk qualification and drastically accelerate your response times.