Tarification

Proactive delivery alerts: automate your DeTrack notifications

Swiftask turns DeTrack data into personalized customer alerts. Keep your recipients informed before they even ask.

Resultat:

Boost customer satisfaction while drastically reducing support tickets related to shipment tracking.

The hidden cost of manual delivery tracking

When a customer doesn't know where their package is, they call or email. For your logistics team, handling these repetitive requests is a productivity sinkhole.

Les principaux impacts négatifs :

Support desk overload: Hundreds of 'Where is my order?' requests block your agents from high-value tasks.
Degraded customer experience: Uncertainty about delivery dates creates anxiety and harms your brand perception.
Information gap: Data lives in DeTrack, but the end customer can't access it in real-time without manual intervention.

Swiftask connects to DeTrack to detect every delivery stage and automatically trigger a personalized alert via email, SMS, or WhatsApp.

AVANT / APRÈS

Ce qui change avec Swiftask

Before automation

The customer waits. They worry. They contact support. The agent must log into DeTrack, find the tracking number, reply to the customer. A slow, expensive cycle.

With Swiftask + DeTrack

As soon as the status in DeTrack changes (in transit, arrived at depot, out for delivery), the Swiftask AI agent sends a proactive message. The customer is reassured, support is free.

Setting up your intelligent alerts

ÉTAPE 1 : Link DeTrack and Swiftask

Configure the DeTrack API access in your Swiftask interface to enable real-time tracking status updates.

ÉTAPE 2 : Define scenarios

Create triggers based on DeTrack statuses (e.g., 'Out for delivery' triggers an SMS).

ÉTAPE 3 : Message personalization

Use AI to craft empathetic messages that include the customer's name and estimated arrival time.

ÉTAPE 4 : Production deployment

Activate the workflow. Swiftask now monitors your DeTrack feeds 24/7.

Advanced features for logistics

The agent analyzes potential delays, geographic zones, and customer communication preferences.

Connecteur cible : L'agent exécute les bonnes actions dans detrack selon le contexte de l'événement.
Actions automatisées : Multi-channel sending, dynamic content personalization, delivery exception management, reporting on alert success rates.
Gouvernance native : All alerts are logged in Swiftask for complete visibility of the customer history.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-detrack@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Major operational benefits

1. Support reduction

Lower tracking-related tickets by 40% on average through proactive information.

2. Customer loyalty

Transparent communication builds trust in your delivery services.

3. Total scalability

Handle 10 or 10,000 deliveries daily with the same efficiency without adding staff.

4. No-code flexibility

Adapt your messages for different carriers or product types in a few clicks.

5. Data reliability

Direct integration with DeTrack ensures the customer always gets the correct information.

Security and data protection

Swiftask applique des standards de sécurité enterprise pour vos automatisations detrack.

Encrypted flows: Data moving between DeTrack and Swiftask is secured by standard TLS protocols.
GDPR compliance: Strict management of customer data in accordance with privacy requirements.
Audit and Logs: Full traceability of every alert sent for internal audit needs.
Access control: Restricted access to automation configurations in Swiftask via SSO.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Impact on key metrics

Métrique	Avant	Après
Support ticket volume	High (tracking-related)	Significantly reduced
Customer Satisfaction (CSAT)	Neutral/Low	Strongly increased
Processing time	Manual	Automated (real-time)

Passez à l'action avec detrack

Boost customer satisfaction while drastically reducing support tickets related to shipment tracking.

Résolvez les exceptions logistiques DeTrack instantanément avec vos agents IA

Cas d'usage suivant.