Tarification

Automate ticket categorization in ConnectWise PSA with AI

Swiftask analyzes your incoming tickets and categorizes them instantly in ConnectWise PSA. Stop manual sorting, boost your technician's reactivity.

Resultat:

Speed up response times and eliminate manual classification errors.

Manual ticket management slows down your team

For MSPs, the volume of incoming tickets in ConnectWise PSA is often unmanageable. Technicians waste valuable time reading, interpreting, and manually assigning each request to the right type, subtype, or priority.

Les principaux impacts négatifs :

Operational bottlenecks: Manual sorting creates queues that delay critical incident handling.
Frequent routing errors: Incorrect classification leads to unnecessary resolution delays and increased customer frustration.
High management costs: Using skilled resources for simple sorting is a costly waste of talent.

Swiftask integrates natively with ConnectWise PSA to automatically classify every ticket upon creation, based on the context and content of the message.

AVANT / APRÈS

Ce qui change avec Swiftask

Inefficient manual sorting

A ticket arrives. A technician must read it, identify the issue, choose the right type and subtype in ConnectWise, then assign it. This repetitive process takes minutes per ticket.

AI-powered categorization

Upon ticket arrival, the Swiftask AI agent analyzes the content, instantly defines the correct category, and updates the ConnectWise fields. The ticket is ready to be handled.

Deployment of automation in 4 steps

ÉTAPE 1 : Connect to ConnectWise

Link your ConnectWise PSA instance to Swiftask via our secure connectors.

ÉTAPE 2 : Define rules

Configure classification criteria based on your existing types, subtypes, and priorities.

ÉTAPE 3 : Train the agent

The AI learns your sorting preferences from your past ticket history.

ÉTAPE 4 : Activate the workflow

The agent now handles every new ticket in real time without intervention.

Intelligent classification capabilities

The AI analyzes the subject, message body, and customer data for precise classification.

Connecteur cible : L'agent exécute les bonnes actions dans connectwise psa selon le contexte de l'événement.
Actions automatisées : Automatic updates of types, subtypes, and items. Priority assignment based on customer sentiment. Routing to the appropriate service boards.
Gouvernance native : Swiftask respects your existing structures in ConnectWise without requiring a redesign.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-connectwise-psa@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Benefits for your support service

1. Massive time savings

Drastic reduction in time spent on administrative sorting.

2. Increased precision

The AI does not fatigue and applies your rules with perfect consistency.

3. Reduced MTTR

Tickets are assigned faster, which reduces the mean time to resolution.

4. Scalability

Handle growing ticket volumes without increasing staff.

5. Customer satisfaction

Faster and more relevant handling of their requests.

Security and compliance

Swiftask applique des standards de sécurité enterprise pour vos automatisations connectwise psa.

Secure API management: Connection via ConnectWise API keys with restricted permissions.
Data privacy: Your ticket data is processed with high encryption standards.
Logging: Every classification action is tracked for a full audit.
MSP compliance: Solution designed to meet the security requirements of IT environments.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Impact on your key metrics

Métrique	Avant	Après
Triage time	3-5 minutes per ticket	< 5 seconds per ticket
Routing error rate	15%	< 2%
Team productivity	Administrative focus	Resolution focus
Implementation	Continuous training	One-time setup

Passez à l'action avec connectwise psa

Speed up response times and eliminate manual classification errors.

Priorisez vos tickets ConnectWise PSA instantanément grâce à l'IA

Cas d'usage suivant.