Tarification

Dynamic FAQ: Turn your Chaindesk documents into instant answers

Swiftask leverages your Chaindesk data to transform static documentation into a conversational FAQ capable of solving customer issues in real time.

Resultat:

Enhance customer satisfaction while drastically reducing manual support ticket volume.

Static FAQs frustrate your users

Most FAQ pages are endless lists that no one reads. Your customers waste time searching, fail to find answers, and end up opening costly support tickets.

Les principaux impacts négatifs :

Support team overload: Your teams are swamped with repetitive questions already documented in your knowledge bases.
Poor user experience: Searching through a static FAQ page is tedious and counter-intuitive for the end user.
Outdated information: Manually maintaining an FAQ is an operational nightmare. Stale information harms your credibility.

With Swiftask, connect your Chaindesk sources to create an intelligent FAQ. The AI agent analyzes your documents in real time and provides precise answers to user queries.

AVANT / APRÈS

Ce qui change avec Swiftask

The traditional model

The customer browses a static FAQ page, fails to find their answer, emails support, and waits 24 hours for a standardized response.

The Swiftask + Chaindesk approach

The customer asks their question to the chatbot. The agent instantly queries Chaindesk, synthesizes the exact answer, and delivers it in seconds.

Deploy your intelligent FAQ in 4 steps

ÉTAPE 1 : Centralize data in Chaindesk

Upload your PDFs, URLs, and technical documents into your Chaindesk knowledge base.

ÉTAPE 2 : Connect Chaindesk to Swiftask

Integrate Chaindesk as the primary data source for your Swiftask agent.

ÉTAPE 3 : Configure tone and relevance

Define your AI's response instructions to match your brand voice perfectly.

ÉTAPE 4 : Publish your conversational agent

Embed the Swiftask widget on your website to offer immediate assistance.

FAQ agent capabilities

The agent performs advanced semantic search across your Chaindesk documents to extract only the relevant information.

Connecteur cible : L'agent exécute les bonnes actions dans chaindesk selon le contexte de l'événement.
Actions automatisées : Contextual response based on your sources, citation of source documents for transparency, automatic escalation to a human if the answer is missing.
Gouvernance native : The knowledge base updates dynamically: any changes in Chaindesk are immediately reflected by the agent.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-chaindesk@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

AI benefits for your customer service

1. Full availability

24/7 support without any human fatigue.

2. Cost reduction

Reduce the volume of tickets handled by human agents by 50% or more.

3. Guaranteed accuracy

The AI only answers based on your source documents, preventing hallucinations.

4. Immediate scalability

Handle thousands of simultaneous queries without increasing headcount.

5. Continuous improvement

Analyze unresolved questions to enrich your Chaindesk base.

Privacy and compliance

Swiftask applique des standards de sécurité enterprise pour vos automatisations chaindesk.

Data isolation: Your Chaindesk data remains private and is not used to train public models.
Granular control: You decide which sections of your documentation are accessible by the agent.
Full audit trail: Review logs of every interaction to improve response quality.
GDPR compliance: Secure infrastructure meeting European data protection standards.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Impact on your performance metrics

Métrique	Avant	Après
Response time	Several hours	Under 5 seconds
Support tickets	High volume	Significant reduction
Customer satisfaction (CSAT)	Average	Strong increase
Knowledge updates	Tedious	Automatic

Passez à l'action avec chaindesk

Enhance customer satisfaction while drastically reducing manual support ticket volume.

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