Tarification

Resolve technical issues instantly with your Chaindesk data

Swiftask leverages your Chaindesk knowledge bases to provide precise and immediate technical assistance to your teams or customers.

Resultat:

Drastically reduce support ticket resolution time and free up your technical experts.

Technical support is overwhelmed by recurring questions

Your engineers and technicians spend much of their day answering the same technical questions. Meanwhile, complex tickets pile up and users wait for hours for a simple solution.

Les principaux impacts négatifs :

Excessive response times: Manually searching for information in scattered documentation significantly slows down incident resolution.
Technical team burnout: Your most qualified talent is tied up in Tier 1 queries that could easily be automated.
Inconsistent answers: Without a single source of truth, the answers provided to users vary, creating confusion and frustration.

Swiftask connects to Chaindesk to turn your technical documents into operational intelligence. Your AI agent answers queries instantly, relying only on your trusted sources.

AVANT / APRÈS

Ce qui change avec Swiftask

The manual workflow

A user reports a bug. Support searches through PDFs, wikis, or shared folders. They eventually contact a developer to confirm the procedure. The user waits half a day.

The Swiftask + Chaindesk workflow

The user asks their question. The Swiftask agent instantly queries the Chaindesk database, extracts the correct procedure, and provides a detailed technical answer in seconds.

Deploy your technical assistant in 4 steps

ÉTAPE 1 : Sync Chaindesk

Connect your Chaindesk account to Swiftask to centralize your existing knowledge bases.

ÉTAPE 2 : Train the agent

Configure the Swiftask agent to prioritize technical data from your Chaindesk sources.

ÉTAPE 3 : Define the response channel

Choose where assistance should be delivered: internal chat, client portal, or email.

ÉTAPE 4 : Active supervision

Monitor interactions and refine the knowledge base to continuously improve AI accuracy.

Capabilities of your AI technical assistant

The agent analyzes the semantics of the technical question and maps concepts with relevant segments of your Chaindesk documents.

Connecteur cible : L'agent exécute les bonnes actions dans chaindesk selon le contexte de l'événement.
Actions automatisées : Extraction of step-by-step procedures. Search for specific error codes. Generation of technical summaries. Contextual answers based on product versions.
Gouvernance native : The agent systematically cites its Chaindesk sources to guarantee the reliability of the information provided.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-chaindesk@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Operational benefits for your business

1. 24/7 Resolution

Provide instant technical assistance, even outside your office business hours.

2. Backlog reduction

Clear your support queue by automating responses to frequent questions.

3. Knowledge standardization

Ensure all users receive the same up-to-date and validated technical information.

4. Rapid onboarding

New employees use the assistant to find complex procedures without bothering their peers.

5. Service scalability

Handle an increasing volume of technical queries without hiring more support staff.

Data privacy and integrity

Swiftask applique des standards de sécurité enterprise pour vos automatisations chaindesk.

Controlled access: Swiftask only accesses the Chaindesk documents you have explicitly authorized.
Data siloing: Your knowledge bases remain private and are never used to train public models.
Access traceability: Every query by the agent is logged for a complete audit trail.
GDPR Compliance: The entire data pipeline adheres to the strictest security standards in the market.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Measurable impact on your support

Métrique	Avant	Après
Average response time	Several hours	A few seconds
Tickets handled by AI	0%	Up to 70%
User satisfaction	Average	Very high
Engineering workload	High	Reduced by 50%

Passez à l'action avec chaindesk

Drastically reduce support ticket resolution time and free up your technical experts.