Tarification

Automate your Breeze ticket responses with AI power

Swiftask integrates with Breeze to turn incoming tickets into opportunities for fast resolution. Your AI agents draft relevant responses in seconds.

Resultat:

Drastically reduce first response time and free your support teams from repetitive tasks.

Manual ticket handling slows down your support

Facing a growing volume of tickets on Breeze, your support teams are hitting a wall. Manually drafting every response, searching for information in your knowledge base, and tracking tickets consumes valuable time, directly impacting customer satisfaction.

Les principaux impacts négatifs :

Excessive response time: The accumulation of tickets leads to long processing delays, frustrating your customers and damaging your brand image.
Operational overload: Your agents spend more time copy-pasting standard responses than resolving complex cases requiring human expertise.
Inconsistent responses: Without assistance, the quality and tone of responses vary from one agent to another, harming your customer service consistency.

Swiftask deploys AI agents capable of analyzing Breeze ticket content, consulting your internal documents, and generating accurate responses, ready to be sent or validated.

AVANT / APRÈS

Ce qui change avec Swiftask

Traditional management on Breeze

A customer opens a ticket. The support agent receives a notification, reads the ticket, searches for the answer in documentation, writes the message, proofreads it, and sends it. This manual process is slow and monotonous.

Augmented support with Swiftask

The ticket is received. The Swiftask AI agent analyzes it instantly, drafts a personalized response based on your best practices, and saves it as a draft in Breeze. The human agent only needs to validate.

Deploying your support agent in 4 steps

ÉTAPE 1 : Connect Breeze to Swiftask

Authenticate your Breeze account in Swiftask to allow the agent to access tickets in real time.

ÉTAPE 2 : Train your AI agent

Import your knowledge base, FAQs, and style guides so the agent answers according to your standards.

ÉTAPE 3 : Define response rules

Configure triggers (e.g., priority tickets) and operating modes (draft or automated response).

ÉTAPE 4 : Monitor and optimize

Analyze performance and adjust your response strategy from the Swiftask dashboard.

AI capabilities for customer service

The agent analyzes customer intent, sentiment, priority, and specific account data linked in Breeze.

Connecteur cible : L'agent exécute les bonnes actions dans breeze selon le contexte de l'événement.
Actions automatisées : Automated draft generation, response suggestions based on context, intelligent ticket categorization, and escalation to human staff when necessary.
Gouvernance native : All interactions are archived in Swiftask to ensure total traceability and continuous improvement.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-breeze@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Strategic advantages for your support

1. Reduced response time

Cut first response time in half thanks to instant pre-drafting.

2. Consistent quality

Ensure uniform responses compliant with your editorial charter, 24/7.

3. Human-centric focus

Your experts focus on complex cases; AI handles recurring requests.

4. Increased scalability

Handle ticket spikes without massive hiring thanks to intelligent automation.

5. Improved CSAT

Fast and accurate handling mechanically increases your customer satisfaction.

Security and confidentiality

Swiftask applique des standards de sécurité enterprise pour vos automatisations breeze.

Secure integration: Use of official Breeze APIs with restricted access tokens.
Protected data: Your customer data is never used to train public third-party models.
Total human control: You maintain control over every sent response via validation mode.
GDPR compliance: Architecture designed to respect personal data privacy requirements.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Impact on your performance

Métrique	Avant	Après
Average response time	Several hours	A few minutes
Volume of tickets handled	Limited by headcount	Unlimited with AI
Response accuracy	Variable	Standardized and controlled
Cost per ticket	High (human time)	Significantly reduced

Passez à l'action avec breeze

Drastically reduce first response time and free your support teams from repetitive tasks.

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